Products that make life more enjoyable for where you live, where you work, and where you play.ABOUT NEWAIRNewair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers.Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse.When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company.Today, we’re proud to say this has made us one of the most trusted names in compact appliances.On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.
Written by the business, not verified by us.Newair (newair.com) has a 4.8 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt responses, helpful technical guidance, and extremely professional attitude when resolving various difficult appliance issues. Many people emphasize that staff members are remarkably patient, understanding, and efficient in arranging speedy replacement parts or delivering brand new units to satisfy buyers. However, some customers also noted significant challenges regarding overall product quality, such as receiving damaged items or experiencing unexpected appliance failures right out of the box. A few reviewers mentioned ongoing difficulties obtaining correct replacement components or receiving consistent communication when problems persisted long after the initial contact was made.
Auto-generated from all reviews of this business. For reference only.Hilary was very responsive and got my issue resolved promptly.
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Ionie was incredibly helpful, answering my questions fully and providing additional information. Her assistance made it clear to me that purchasing directly from Newair was the best way to go. Superb customer service! Thank you!
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Ione Castro great help With be a customer again
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The customer service agent Fern was through and efficient. I appreciated this in an era where good customer service is so far from the norm.
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Great company! was able to replace my damaged door.
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I wanted to sincerely thank Hilary from NewAir for the absolutely exceptional customer support she provided. She was professional, patient, knowledgeable, and genuinely went above and beyond to help resolve my issue. It’s rare these days to receive such friendly and attentive service over the phone, and Hilary made the entire experience easy and stress-free. NewAir is fortunate to have someone like her representing the company. Outstanding support from start to finish!
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
FERN WAS VERY HELPFUL TO ASSIST WITH MY ISSUE. MY ISSUE WAS RESOLVED. THANKS FOR YOUR PROMPT RESPONSE
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
My brand-new Newair countertop nugget ice maker stopped working and I contacted the company. Not only did Hilary arrange for a replacement, the process was quick, easy and stress free. Hilary responded to my emails with a less than a 30-minute turnaround each time. My new ice maker is on the way! Great customer support and courtesy throughout our interaction! Thank you!
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
The representative (Laurellee) was extremely professional, courteous and helpful. My request was handled quickly and to the extent possible it was resolved.
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Fern was very helpful to me and took care of my need. It was a pleasure to work with him.
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Fern was very helpful in trying to troubleshoot what was wrong with my icemaker. Unfortunately, it could not be saved, so Fern facilitated the shipment of a new unit to replace the malfunctioning one. Super helpful!
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Fern provided great customer support and gave me the answers I was looking for.
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Fern answered all questions. Hopefully when I get sensir it works.
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Very prompt and informative reply from Laurelle regarding a spare part not noted in the manual.
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Laurellel was amazing helping us get through our issue. She was patient and kind and super helpful. She took the time to understand our issue and provide us with the right solution. Excellent job!
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Problem with my new freezer was resolved quickly and fairly! Special thanks to Ionie for having some great customer service skills!
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Laurellee helped me resolve the issue quickly
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Just a quick note of thanks to Laurellee for helping me assess the problem with our wine fridge.
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Hilary was extremely attentive and addressed my concerns timely!
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
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