Products that make life more enjoyable for where you live, where you work, and where you play.ABOUT NEWAIRNewair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers.Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse.When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company.Today, we’re proud to say this has made us one of the most trusted names in compact appliances.On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.
Written by the business, not verified by us.Newair (newair.com) has a 4.8 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt responses, helpful technical guidance, and extremely professional attitude when resolving various difficult appliance issues. Many people emphasize that staff members are remarkably patient, understanding, and efficient in arranging speedy replacement parts or delivering brand new units to satisfy buyers. However, some customers also noted significant challenges regarding overall product quality, such as receiving damaged items or experiencing unexpected appliance failures right out of the box. A few reviewers mentioned ongoing difficulties obtaining correct replacement components or receiving consistent communication when problems persisted long after the initial contact was made.
Auto-generated from all reviews of this business. For reference only.Fern was very helpful. I got straightforward, honest answers and my problem was resolved well and in a timely manner. Not much else to say it's just customer service done correctly.
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I had issue with my Newair Portable Air Conditioner and called for service, they were very helpful with my repair which could not be done, so they replaced my unit. I did have to pay for shipping but getting a newer model since mines was no longer available.
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I notified NewAir about my mishap knocking my fan over and bending the blades. Laurellee reached back out to me quickly and within minutes provided me with a quote for the replacement part. Thank you!
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Laurellee Ashly Stuart was quick to respond to all my questions. Will definately do business w new air in the future.
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My customer Care Agent Hilary Waight really explained everything to me and responded promptly as well. I think she did her part to put me on the right track.
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Hilary Waight, Absolutely outstanding service. From the moment I reached out, Hilary went above and beyond to make sure every detail was handled with care. Hilary was friendly, patient, and incredibly knowledgeable. What impressed me most was how genuinely committed Hilary was to making sure I had a great experience. I felt valued and appreciated — something you don’t find often these days. Highly recommend Hilary's exceptional customer care. 5 plus stars!
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I had a fairly small part that was preventing my ice maker from working properly. They were able to pinpoint the part I needed and it will be fixed soon.
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I had an excellent experience with Ionie Castro processing my NewAir order and receiving her follow-up correspondence. Ionie is professional, competent, respectful, and fun to work with. Thank you. Cheers.
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Hilary at Newair, was great at helping me find the part I needed and getting a quote together to repair my Newair NPR122GA00 cooler/freezer. Thank you Hilary@Newair
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My experience with Newair customer service was awesome. A prompt response to my request was handled by Hilary Waight with great support and I am greatfull. You guys are the best.
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Ionie went above and beyond to take care of me!!
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Came to amicable conclusion to my damaged fridge. Stayed with me throughout the conversation.
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First one damaged, second one damaged. Won’t refund. Don’t trust them
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by the damaged items. Our top priority is to ensure all customers have a positive experience, and we want to make this right. We have sent you an email to address this matter directly. Please check your inbox, and we will be happy to assist you further.
Hillary in the service team spent time to understand the issue and was able to quickly resolve the encountered issue.
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II had the best experience with customer service representative Ionie. She is respectful, knowledgeable, courteous, and decisive in her responses and actions. She was a true delight to work with. The problem was handled professionally and swiftly. Ionie should be lauded for her knowledge and professionalism.
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Great customer experience from NewAir. Called to confirm exact measurements with leveling feet installed and received an immediate response. Fern also helped me get a replacement part as one part came damaged in shipping. Great quality product even better customer service. Thanks Fern!!!
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Purchased a NEWAIR Wine and Beverage Fridge 2/7/26. A couple of months later the temperature inside the unit began to fluctuate on its own which resulted in intermediate shut offs for the unit. I immediately reached out to NEWAIR, spoke with Hilary Waight, Customer Solutions Services, who immediately put my mind at ease by listening and understanding my problem. Hilary begin with troubleshooting the issue and then to resolution. She was extremely professional and clear and provided a great experience in customer care.......Thank You Hilary!!!
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Hilary was great. Very helpful and resolved my issue quickly and painlessly
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I had some issues with a Newair Boveda Electric Cigar Humidor holding humidity. I contacted Newair for help. Ionie Castro worked with me in trying several different approaches in trying to get the humidity up and holding at an acceptable level. The temprature was spot on but the humidity would never stabilize. Finally, Ionie recommended returning it to Best Buy and replacing the unit. Best Buy would not accept a return because the unit was purchased on line and “ through a Marketplace” . I got back to Ionie and she picked up the ball, took the responsibility for the defective unit and got a replacement unit approved that same day. She and sent me a shipping order within and hour of getting the approval. Great customer service, great communication skills. Highly recommend Ionie and Newair. Also recommend ordering direct from Newair rather than Best Buy.
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We purchased a relatively expensive ($800) beverage refrigerator (NBC224SS00) from Lowes. That part was fine. When we got it home & I unpacked it I destroyed the front grill & support bracket on the bottom-front just by removing it from the shipping package base. The bottom of the appliance is do poorly designed that it can be damaged that badly simply by removing it from the shipping base. All I did was "walk" it off of the Styrofoam base. That's it! That's fine, but now I can't get the replacement parts necessary to restore it to new spec "because it's made in China". I don't have a problem paying for the parts, I destroyed it myself even though it is VERY poorly designed. Now I have an $800 paper weight that we will give away to someone who doesn't care about esthetics. DO NOT PURCHASE. I'M SURE THAT IF ANYHTING BREAKS IT WON'T BE ABLE TO FIX/REPLACE IT, unless you like being told that there's nothing that we can do by the manufacturer.
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