Products that make life more enjoyable for where you live, where you work, and where you play.ABOUT NEWAIRNewair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers.Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse.When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company.Today, we’re proud to say this has made us one of the most trusted names in compact appliances.On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.
Written by the business, not verified by us.Newair (newair.com) has a 4.8 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt responses, helpful technical guidance, and extremely professional attitude when resolving various difficult appliance issues. Many people emphasize that staff members are remarkably patient, understanding, and efficient in arranging speedy replacement parts or delivering brand new units to satisfy buyers. However, some customers also noted significant challenges regarding overall product quality, such as receiving damaged items or experiencing unexpected appliance failures right out of the box. A few reviewers mentioned ongoing difficulties obtaining correct replacement components or receiving consistent communication when problems persisted long after the initial contact was made.
Auto-generated from all reviews of this business. For reference only.Fern provided great customer service and helped out right away. Thanks!
Hello Carlos, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Hi Daniel, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Hilary was extremely knowledgeable and helpful in resolving my issue. I also appreciated her timely responses.
Hi carrie, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
The representative Laurellee Ashly Stuart really took care of my needs in obtaining a warranty replacement wine fridge. Newair is a company that I will definitely be buying from again in the future.
Hello James, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Ionie was very helpful and efficient. She listened and showed true concern in resolving my issue. She thoroughly answered any questions I had and made sure the problem was resolved. Great customer service experience!
Hi cdburne, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Ordered a beautiful 500-count electric humidor from Newair. Sadly the unit is defective. I contacted customer support and was promptly assisted by Fern who after a few email exchanges arranged for a replacement unit. I appreciate Fern’s diligence in resolving my issue. I have no doubt he has arrangwd a satisfactory resolution.
Hello Antonio, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Hilary was very responsive and able to get us a solution even after we ran into a couple roadblocks. The level of support makes me comfortable with making future purchases from Newair.
Thank you, Craig! We're thrilled to hear about your positive experience with Laurellee. Our team is dedicated to providing excellent service, and it's great to know we met your needs. We appreciate your feedback and look forward to assisting you again!
My customer service experience with Laurellee from Newair was outstanding! She was extremely helpful by assisting me with a replacement foot for our new NewAir Electric Cigar Humidor Wineador. She has already shipped the replacement item within the same day.
Thank you, Michelle! We're thrilled to hear about your positive experience with Laurellee. Our team is dedicated to providing excellent service, and it's great to know we met your needs. We appreciate your feedback and look forward to assisting you again!
I bought Newair ice maker less than a year ago and started having problems with it. I called Newair and spoke with Hilary and she got the problem resolved quickly. She was VERY caring and responded to all of my emails quickly. I now have a new ice maker headed my way. No problems and no excuses. Thanks Hilary for making my day!!!
Hello Cass, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
189 reviews matching
Meowant
ctsounds.com
Electronic Express
Consumer Priority Service
Sonos Inc.
New England RC
DREO
honiture.com