Products that make life more enjoyable for where you live, where you work, and where you play.ABOUT NEWAIRNewair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers.Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse.When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company.Today, we’re proud to say this has made us one of the most trusted names in compact appliances.On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.
Written by the business, not verified by us.Newair (newair.com) has a 4.8 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt responses, helpful technical guidance, and extremely professional attitude when resolving various difficult appliance issues. Many people emphasize that staff members are remarkably patient, understanding, and efficient in arranging speedy replacement parts or delivering brand new units to satisfy buyers. However, some customers also noted significant challenges regarding overall product quality, such as receiving damaged items or experiencing unexpected appliance failures right out of the box. A few reviewers mentioned ongoing difficulties obtaining correct replacement components or receiving consistent communication when problems persisted long after the initial contact was made.
Auto-generated from all reviews of this business. For reference only.I can’t say enough about the excellent customer service I received from Hilary. She made the whole warranty claim process very easy and made sure all of my questions and concerns were addressed as well as provided very prompt responses to all my emails. Thank you so much Hilary!
Hi Rick, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Customer service was amazing! Took care of fully covering the problem I was having! Thank you for all your help Ionie Castro
Hello rhonda, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
I was very pleased, beyond expectations even, with quick response and resolution from Fern with NewAir.
Hello Galen, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Fern listened to my questions and he helped me fix my ice maker . He looked for the parts needed and even sent pictures. Those were very helpful!
Hi Ted, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I was bummed when my beloved 400 count humidor crashed & burned, but Newair's Customer Service folks turned that into a great experience. 1st, Anfernee via email handled my questions better than expected & then Lonie Castro stepped in over the phone & not only answered my questions but reassured me that my timeline would be met for delivery of my new unit. It was the combined effort of these two folks who resulted in a sale. They both should be congratulated!
Hello Wade, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
The representative, Ionie, answered my call on the day after Thanksgiving. That's right - a HUMAN actually spoke to me on the phone regarding a unit that had failed. She quickly confirmed that I had gone through the troubleshooting steps and agreed that the compressor had failed. As the unit could not be repaired, she quickly worked to get a new unit to me under warranty. That unit arrived as promised within days and I am overjoyed with the service.
Hi Samuel, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Laurellee helped me out when my cigar fridge arrived with a broken drawer. Great customer service!
Hi Colter, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Great customer service! Thank you Ionie.. I was going back and forth with a customer service agent trying to solve an issue with an order. Two days after the issue was raised, I was reassigned to Ionie C. What a relief! 24 hours later, the problem was solved, with no email follow-up, call, or anything else needed. Solved!
Thank you for the 5-star review and for posting your comments in regards to our customer service. Thank you for choosing Newair!
Newair doesn't stand behind its product. The ice machine is very loud. It stopped working after 11 months, we were happy a new ice machine was sent but unfortunately that one only lasted 9 months! They said noting else can be done. We maintained the machine based on the manual, it was used for a family of 4, so moderate use. The customer service is through email and very inconsistent. I would not buy another Newair product!
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please reach out to us at support@ newair.com, attention Ionie. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Newair support, particularly Lauralee, provides exceptional support. It seems she can almost read your mind.
Thank you for the 5-star review. We are glad to hear that you are satisfied with our customer service. Thank you for choosing Newair!
I ordered a fan part for a wine cooler on November 19th. It's now December 8th, and it still hasn't shipped. I've call them twice and they said the part is in stock, but that the shipping department is very busy and all they can offer is that I will get a tracking number once it's shipped. Almost 3 weeks to ship a small part and I still don't know when I'll get it? I just ordered an item from China and I received it in 6 days! I order from Amazon all the time and receive in 1 week or less and I'm not a prime member. I would recommend not to buy Newair products if you ever need to order a part in the future.
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Best Regards, Customer Care
Thanks for the great customer service, Fern, with my Newair nugget ice maker.
Thank you for the 5-star review and for posting your comments in regards to your customer service experience with us. Thank you for choosing Newair!
Hillary was most helpful in locating my wine cooler manual and sent me a copy
Thank you for the 5-star review. Thank you for choosing Newair!
Ionie as always been promt, professional and very helpful she's always been a pleasure to talk to and I cannot recommend this product or especially her customer service anymore her customer service is 11 out of 10 Stars
Thank you so much for taking the time to leave us this amazing review on the product and customer service experience. Thank you for choosing Newair!
Hilary, the Newair Rep, walked me thru the steps needed to get a wine cooler operating correctly. She explained why it was leaking and how to stop this. She requested photos of the cooler and the water tray which was not in use. She explained where the water tray should be placed Inside the water cooler. She was very patient and my cooler is running well . Way to go Hilary!
Thank you for the 5-star review and for sharing your positive customer service experience. Thank you for choosing Newair!
Chat quick and responsive. Fern helped me determine the problem with my Newair wine cooler and sent me information on ordering the part.
Thank you for the 5-star review and for the comment on our customer service. Thank you for choosing Newair!
Fern was great. Took care of my issue and was courteous.
Hi There, Thank you for taking the time to leave a review on our customer service. I am happy to hear that you are satisfied with the service. Best Regards, Customer Care
Fern responded to my email very promptly and asked me to send two photos of the temp control and the model number. After sending them he responded quickly and suggested I check to see if the temp was reading in Celcius and it was. I corrected that and the issue was solved. I was very impressed by how quickly and effortlessly he was able to resolve my problem.
Hi There, Thank you for taking the time to leave a review on our customer service. I am happy to hear that our team was able to assist. Best Regards, Customer Care
I had purchased a wine cooler from Newair last year and it recently stopped cooling, luckily it was under warranty and I contacted customer support and spoke with Hilary. Hilary was extremely friendly and very professional and after communicating back and forth several times she was able to provide me with a replacement unit since mine was still under warranty. She's a great asset to the company!
Thank you for the 5-star review and for posting your comments on the customer service provided. Thank you for choosing Newair!
Laurelle was very prompt and courteous to work with always knowing what I needed.
Awesome! I’m happy to hear that you are pleased with our customer service. Thank you for choosing Newair!
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