Products that make life more enjoyable for where you live, where you work, and where you play.ABOUT NEWAIRNewair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers.Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse.When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company.Today, we’re proud to say this has made us one of the most trusted names in compact appliances.On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.
Written by the business, not verified by us.
Is Newair legit?
Newair (newair.com) has a 4.8 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt responses, helpful technical guidance, and extremely professional attitude when resolving various difficult appliance issues. Many people emphasize that staff members are remarkably patient, understanding, and efficient in arranging speedy replacement parts or delivering brand new units to satisfy buyers.
However, some customers also noted significant challenges regarding overall product quality, such as receiving damaged items or experiencing unexpected appliance failures right out of the box. A few reviewers mentioned ongoing difficulties obtaining correct replacement components or receiving consistent communication when problems persisted long after the initial contact was made.
Auto-generated from all reviews of this business. For reference only.
Generally happy with my NewAir products. Ended up having an issue after 5 years that I wasn't able to find support for online.
But when I contacted NewAir directly, their customer service was responsive and hands-on. I'm in the process of fixing my product with a replacement part that they sent me. While I was out of warranty, cost felt reasonable, and the process felt transparent. Hoping I get to enjoy my products for more with the fix.
Reply from Newair2026-01-20
We're thrilled to hear that you had a great experience, Indy! It's wonderful to know that our team was able to help you resolve the issue in time for your event. Your kind words about our customer service mean a lot to us. Safe travels and best wishes from all of us!
Hilary was extremely helpful in helping me fulfill a warranty claim on a unit that stopped working. She was attentive and quick to work with me, responses were prompt, and we worked together to find a great resolution. I am extremely happy with my experience.
Reply from Newair2026-01-19
Hi Eric, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I called because my old unit broke from the inside. Hillary Waight assisted me in the whole process of the warranty. The unit i had was discontinued, she send me a link to view the new model and went from there. Hillary has excellent knowledge of the products and above all excellence in customer care. Thank you so much Hillary!
Reply from Newair2026-01-19
Hi customer, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Ionie was very knowledgeable about troubleshooting as well as the process to move forward with the fix/buy new decision.
Reply from Newair2026-01-19
Hello JL, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Fern responded quickly to my email/request. Although I don't necessarily like Newair not having a longer warranty on their appliances, Fern was polite and professional and at least expressed sympathy with the product I am having issues with. He offered me a 30% discount on a new product since the old one cannot be repaired.
Reply from Newair2026-01-15
Hi Joe, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Hilary Waight once again provided stellar customer service to help resolve our ice maker issue. We did have pump issues (twice) but ea h time Hilary walked us thru removing the unit and timely providing us with an easy replacement!
Reply from Newair2026-01-13
Hello Katherine, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Hilary Waight was great to work with and resovled my concerns.
Reply from Newair2026-01-12
Hello Brian, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Great customer service by Ionia today! Was quick, professional and helpful. Was able to resolve our issue in a friendly, helpful way. Appreciate it very much.
Reply from Newair2026-01-09
Thank you, Sophia! We're thrilled to hear about your positive experience with Ionia. Our team strives to provide quick and professional service, and it's great to know we met your expectations. Your appreciation means a lot to us!
FERN was quick to respond and quick with a solution for my product issue..God bless you FERN
Reply from Newair2026-01-08
Hi Nancy, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Laurellee was very pleasant and helpful to work with. She was knowledgable about the 15” wine cooler and the internal components that enable the cooler to function.
Reply from Newair2026-01-02
Thank you, David! We're thrilled to hear that Laurellee provided you with excellent service and helped you understand the wine cooler. Your satisfaction means a lot to us, and we look forward to serving you again!
Thank you very much, Fern. Your cooperation, help, and patience have been extremely valuable. We managed to solve the problem; at least the device is up and running now, and you saved my event today. I'm very grateful; excellent customer service. Greetings from here, Costa Rica. Thank you so much.
Reply from Newair2026-01-02
We're thrilled to hear that you had a great experience, Miguel! It's wonderful to know that our team was able to help you resolve the issue in time for your event. Your kind words about our customer service mean a lot to us. Safe travels and best wishes from all of us!
Hilary Waight was very helpful and very prompt. We had 2 new ice machines quit at the same time. We have never had an issue with Newair products before. We live in a very small town 135 miles from Reno, NV. We are older and making trips into Reno to take care of business can be difficult for us at times. She was able to help us over the phone and through email. I appreciated her patience in helping us.
Reply from Newair2025-12-30
Thank you for sharing your experience, Cheri! We're thrilled to hear that our customer service team, especially Fern, was able to assist you efficiently. We strive to make every interaction smooth, and we appreciate your understanding. Enjoy your new fridge!
Laurelle Ashly Stuart was an excellent customer service person to take care of the issue of the incorrect refrigerator being sent to me.Shd now has started the process to have the correct refrigerator sent to me. GREAT JOB LAURELLEE!
Reply from Newair2025-12-30
Hello David, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
I had received my new fridge in the mail and unfortunately it had got roughed up a bit in shipping. But thankfully NewAir has great customer service! I contacted them and Fern was understanding and was able to help me out, the whole process was quick and easy. They were able to send me another fridge to replace the one that got damaged.
Reply from Newair2025-12-30
Hello Logan, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Unfortunately my Newair ice machine stopped working
Unfortunately my Newair ice machine stopped making ice. We have had it for a few years and love the machine. I reached out to customer service to see if there was anything I could do troubleshooting wise. I heard back from Fern at customer service and he was on top of our conversations all the way thru . It is awesome to have someone this helpful and his follow-up skills are what others should strive for. Fern gave us truthful advise and when we both agreed it’s time for a new machine he offered an offer to help out on the price that the company has.
Reply from Newair2025-12-29
Hello Smitty, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Customer service made everything quick and easy. Thank you for that
Reply from Newair2025-12-26
Hello Carrie, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
The customer service, particularly of Fern - the agent with which I had correspondence, was exceptional. Fern was extremely responsive and understanding of my issue. He resolved the matter expeditiously and favorably. Although our ice maker did work great for some time, there was a problem making ice in the end, but I would recommend Newair specifically because when there is an issue, they are quick to rectify. Fern gets 5 stars!
Reply from Newair2025-12-23
Hello Melissa, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Laurellee assisted me quickly and with an outcome I was satisfied with. Although my product failed I was very pleased with the customer support I recieved.
Reply from Newair2025-12-24
Hello Brandi, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
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