Products that make life more enjoyable for where you live, where you work, and where you play.ABOUT NEWAIRNewair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers.Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse.When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company.Today, we’re proud to say this has made us one of the most trusted names in compact appliances.On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.
Written by the business, not verified by us.
Is Newair legit?
Newair (newair.com) has a 4.8 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt responses, helpful technical guidance, and extremely professional attitude when resolving various difficult appliance issues. Many people emphasize that staff members are remarkably patient, understanding, and efficient in arranging speedy replacement parts or delivering brand new units to satisfy buyers.
However, some customers also noted significant challenges regarding overall product quality, such as receiving damaged items or experiencing unexpected appliance failures right out of the box. A few reviewers mentioned ongoing difficulties obtaining correct replacement components or receiving consistent communication when problems persisted long after the initial contact was made.
Auto-generated from all reviews of this business. For reference only.
Hilary W managed by warranty claim with empathy, professionalism and genuine desire to resolve my concerns, additionally she acted with a strong sense of urgency to resolve my issue in a timely way. Thank you, Hill W you turned a frustrating situation into a positive experience.
Reply from Newair2026-03-13
We're thrilled to hear about your positive experience with Hilary! It's great to know she made the process easy and efficient for you. Thank you for sharing your feedback! Your satisfaction is our priority.
Ionie Castro was my customer contact person. Extremely helpful and knowledgeable. Diagnosed my over 2 year old SS215 Newair icemaker issue,provided the part number of the part required and a link to purchase it along with detailed instructions to replace the bad part. Would definitely purchase from them again.
Reply from Newair2026-03-13
We're thrilled to hear about your positive experience with Ionie! It's great to know she made the process easy and efficient for you. Enjoy your ice-cold Pepsi, and thank you for sharing your feedback! Your satisfaction is our priority.
Fern was an incredible help with our ice machine. Even going as far as sending a picture of a part and sending the manual.
Reply from Newair2026-03-12
Hi Katie, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Quick response from the help dept. Everything was handled and completed in a matter of hours after approval of warranty.
Very pleased with customer service!!
Reply from Newair2026-03-10
Hi Debra, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Amazing! great products and even better customer service!
Thanks again Fern, with quick resolution and even better help.
Reply from Newair2026-03-09
Thank you, Kevin! We're thrilled to hear you had such a positive experience with our products and customer service. Fern is indeed a star! We appreciate your support and look forward to serving you again.
I had a great experience with NewAir customer support. Hilary was incredibly helpful and responsive when I reached out about an issue with my unit. She quickly reviewed the information I sent and arranged for a replacement without any hassle.
Her communication was clear, friendly, and very prompt throughout the entire process. It’s rare these days to get customer service that’s both efficient and genuinely helpful, but Hilary made the experience smooth and stress free.
Hilary’s professionalism and quick action really stood out and made me feel confident in NewAir as a company.
Thank you, Hilary, for the excellent support and for taking care of my issue so quickly. It’s very much appreciated!
Reply from Newair2026-03-05
Thank you for your positive feedback, Dominique! We're glad to hear that Hilary provided excellent support in resolving your issue. We appreciate your patience and hope the replacement unit meets your expectations. Please keep us updated on your experience!
Hillary was Awesome. She knew exactly what part I was describing and told me the cost. She also had the order placed and a tracking number for me in no time. Hillary is a valuable asset to your company. Thank you so much for the great customer service. I a dealing with one company now and you cant hardly get in touch with them
Reply from Newair2026-03-06
Hi Timothy, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Great quick follow-up from Ionie C. Very helpful and resolved my request for service regarding my icemaker. At the end, I decided to purchase a new unit from Newair and received help and a discount to acquire another one. Ionie helped process the request efficiently and pleasantly.
Reply from Newair2026-03-05
Hi Pete, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Laurelle S. was very helpful in helping me secure replacement parts for my downed New Air ice maker. I've been busy so I've been missing their return calls because of the time difference. She wrote up the order and I paid all in one call. My experience was fast and easy which made me extremely happy with her service. Yeah, now I can have ready made ice available do I can drink my ice cold Pepsi. I hated trying to fit ice in my full refrigerator or freezer. Thank you, thank you, thank you LS!! 😊😊😊
Reply from Newair2026-03-06
We're thrilled to hear about your positive experience with Laurelle! It's great to know she made the process easy and efficient for you. Enjoy your ice-cold Pepsi, and thank you for sharing your feedback! Your satisfaction is our priority.
I appreciated Laurellee's friendly, gracious, helpful, clear communications to help me resolve my issue. Thank you for making my day easier!
Reply from Newair2026-03-04
Hi Devona, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Fern was great in finding a solution to my problem.
Fern was great in helping me problem solve my issue with my dual zone freezer/fridge drawer unit. They were able to process a replacement unit. While Fern with Newair was great, I will hold my review for the actual unit itself hoping that the next one won't have the same issues of just shutting down without warning.
Reply from Newair2026-03-04
Thank you for your positive feedback, Sarah! We're glad to hear that Fern provided excellent support in resolving your issue. We appreciate your patience and hope the replacement unit meets your expectations. Please keep us updated on your experience!
Bad experience with product, great experience with support
Bad experience with product, great experience with Fern on NewAir’s support team.
Fern was absolutely amazing in helping me out from a customer support end. For the company itself, my cigar humidor came in with a big sticky residue on the interior glass that won’t come out. Their fix was to either replace the unit (which would be the biggest hassle in getting it back to a UPS store weighing as much as it does) or to wait several months to get a new door shipped to me. On top of that, the humidor was missing its door handle, which they are shipping to me.
Reply from Newair2026-03-04
Thank you for your feedback, Hunter. We're glad to hear Fern provided excellent support. We apologize for the issues with your humidor and understand the inconvenience. Your experience is important to us, and we'll work on improving our quality control and shipping processes. We appreciate your patience.
I needed missing screws and key for the lock on my new cooler and Fern arranged to get them to me right away. So far, I am very impressed with the refrigerator.
Reply from Newair2026-02-25
Hi Ruth, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I greatly Fern’s timely responce to my email and the simple solution offered to my question.
Thank you
Reply from Newair2026-02-25
Hi Jack, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Phone support was knowledgeable and able to solve my problem. I did not have to wait in a phone queue. Parts I needed were available and she sent instructions on how to install them.
Reply from Newair2026-02-25
Hello Carl, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Hilary was quick to respond and give me options on repairing or replacing my New Air 250.
Reply from Newair2026-02-25
Hello Kevin, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
I had a defective unit and after reaching out to Newair customer service I quickly got a response back. Ionie Castro was able to guide me through some troubleshoot procedures. With her help we were able to determine a faulty water sensor. Ionie was able to initiate the claim for a replacement. The whole process was easy, straightforward and stress free thanks to Ionie. Her help and knowledge made the interaction painless and convenient on my end as a customer. Thank you Ionie!
Reply from Newair2026-02-24
Hi Mira, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Hello Zachary, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Received a non-working unit and Hilary in customer support was great. She diagnosed the issue very quickly and reconciled the matter smoothly and satisfactorily, I really appreciated how she handled things - I recommend the company as a result.
Reply from Newair2026-02-20
Hi Ethan, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
They have a best customer service support team I have ever worked with.
Ionie Castro is the best, friendly, reliable customer service support I have ever experienced. She is the greatest
Reply from Newair2026-02-18
Hi John, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
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