Products that make life more enjoyable for where you live, where you work, and where you play.ABOUT NEWAIRNewair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers.Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse.When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company.Today, we’re proud to say this has made us one of the most trusted names in compact appliances.On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.
Written by the business, not verified by us.Newair (newair.com) has a 4.8 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt responses, helpful technical guidance, and extremely professional attitude when resolving various difficult appliance issues. Many people emphasize that staff members are remarkably patient, understanding, and efficient in arranging speedy replacement parts or delivering brand new units to satisfy buyers. However, some customers also noted significant challenges regarding overall product quality, such as receiving damaged items or experiencing unexpected appliance failures right out of the box. A few reviewers mentioned ongoing difficulties obtaining correct replacement components or receiving consistent communication when problems persisted long after the initial contact was made.
Auto-generated from all reviews of this business. For reference only.Laurellee at Newair was a pleasure to speak with about my order. She found the part, ordered it for me and explained everything to me.
Hi Judith, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I contacted new air after searching the Internet for a replacement beverage fridge. I had a couple of technical questions and emailed Customer Service. I received a quick response from an extremely helpful Rep named Laurellee. She provided me with answers and helped me set up a quote for my purchase. Friendly, efficient and knowledgeable, she handled everything perfectly. I am now a satisfied Newair, Customer.
Hi Richard, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Laurellee was wonderful to work with. she diagnosed my problem and helped me get the part I needed. She was courteous and patient with me.
Hi Richard, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I had a problem with my wine cooler after almost 1 year of using. Laurellee from customer service at Newair guided me in order to replace the unit.
Hi Dany, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Newair is the company. Fern is the best representative in the business. I've been going crazy for years looking for a certain type of drain plug for my ice maker. Buying different types, water leaks everywhere, other reps and second hand businesses telling me they don't make them anymore. But Fern found them for me today immediately. I couldn't believe it. Definitely someone who cares about his clients. 5 STARS. THANKS FERN
Hi Ray, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Fern was friendly, helpful and quick to answer my question.
Hi Dana, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Hi Renee, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
They responded to my inquiry quickly and had options for me. Ionie was very helpful with her emails and also with my phone call to order a part for repair of my beverage fridge. I initially thought they were helpful. However after selling me a replacement part with suggested instructions, a different looking part arrived and repeated requests have given me no help!! Now I am stuck with a broken beverage fridge and a useless part that bought!
Hi Joe, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Fern was very helpful in resolving our problem. Always got right back to me!
Hi Lisa, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I love this.
Hi Stephen, Thank you for your rating! Glad to hear we were able to give you a great experience.
Hilary was great! Prompt, friendly, customer service. She is getting me the needed replacement part right away.
Hello DanU, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
very quick response and addressed our need
Hi Bruce, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Customer Service Rep. Laurellee was very polite and respectful in all of her interactions with my questions and needs.
Hi Gay, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
The customer service rep was knowledgeable and helpful. Laurellee provided a solution and took care of me as though I my situation mattered. I did not know what to do with my ice maker and she took the time to help and responded immediately to my emails. I was shocked to see an immediate response. I had the opportunity to speak with her on the phone, and she did not disappoint in conversation Very helpful and pleasant. Thanks, Newair for hiring a great customer service rep! Once we purchase the product the customer experience does not stop at the purchase but through customer service as well to resolve problems.
Hi Patrica, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Laurellee provided an outstanding customer service experience from start to finish. She was incredibly responsive, professional, and proactive in resolving my order issue. When there was a problem with my original order, she quickly identified the root cause, coordinated with her team, and offered a clear solution by canceling the order and generating a new quote—making what could have been a frustrating situation smooth and manageable. Laurellee kept me informed about next steps, timelines, and tracking. Her communication was clear, polite, and timely throughout the entire process. Laurellee’s dedication to customer satisfaction, efficiency, and friendly approach truly made a difference. I highly recommend her and appreciate the excellent support she provided!
Hi there, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Great customer service that resolved the issue quickly.
Hi Dominick, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I have been looking at your Newair 840 and Fern helped answer all my questions wonderfully and in a timely fashion. Very pleasant communication.
Hi Pstrick, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Ionie Castro was excellent. Very helpful explaining the process of returning a faulty unit and kept me in the loop on everything I needed to do. Her attentive service was greatly appreciated.
Hi JMS, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Great support for NewAir team. Regular email and phone contact. Timely response with drawings to diagnose problems
Hi Anil, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Customer service is always so great, Fern was a huge help in getting my shipping issues figured out.
We're thrilled to hear about your positive experience with Fern! It's great to know she made the process easy and efficient for you. Enjoy your ice-cold Pepsi, and thank you for sharing your feedback! Your satisfaction is our priority.
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