Products that make life more enjoyable for where you live, where you work, and where you play.ABOUT NEWAIRNewair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers.Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse.When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company.Today, we’re proud to say this has made us one of the most trusted names in compact appliances.On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.
Written by the business, not verified by us.
Is Newair legit?
Newair (newair.com) has a 4.8 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt responses, helpful technical guidance, and extremely professional attitude when resolving various difficult appliance issues. Many people emphasize that staff members are remarkably patient, understanding, and efficient in arranging speedy replacement parts or delivering brand new units to satisfy buyers.
However, some customers also noted significant challenges regarding overall product quality, such as receiving damaged items or experiencing unexpected appliance failures right out of the box. A few reviewers mentioned ongoing difficulties obtaining correct replacement components or receiving consistent communication when problems persisted long after the initial contact was made.
Auto-generated from all reviews of this business. For reference only.
What people say
A
AT · 2 reviews · Experienced 2026-04-30 ·
★★★★★
Hilary W assistance with NewAir bev fridge loud grinding noise
Hilary W. was helpful and timely in response to bev fridge making loud grinding noises. Emailed replied in less than stated 24hr business turn around. Was professional and provided information what the repair might need to be. Courtesy and did a good job overall and with follow through. Got part on order and made that process easy and straightforward and I'm hopeful that the repair part will address the loud noise. 5 star service and assistance.
Reply from Newair2026-05-04
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
J
James F. Sumner III · 1 review · Experienced 2026-04-30 ·
★★★★★
Great customer service corrects technical problem
Although i was a little disappointed with the problem with my Newair wine cooler. The technical support and assistance that Laurellee provided was prompt, professional and friendly.
Reply from Newair2026-05-01
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
M
Michael · 3 reviews · Experienced 2026-04-28 ·
★★★★★
Newaire is a great company
I had a great experience with Laura Ashley Stuart she resolved all my concerns thank you Newaire
Reply from Newair2026-05-01
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Ionie was so wonderful to work with. I was satisfied with the customer service she provided and ability to troubleshoot my issue. She provided options that made my experience so meaningful.
Reply from Newair2026-04-29
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
M
Michael · 1 review · Experienced 2026-04-27 ·
★★★★★
Hilary made everything easy
Hilary made everything easy. We have been having issues with our unit, and I was prepared to jump through hoops in order to receive a favored outcome, but Hilary was polite and prompt and always understanding of the situation. I am very pleased with the resolution. Thank you for all of your help, keep up the fantastic work!
Reply from Newair2026-04-29
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
C
Carol Sanford · 3 reviews · Experienced 2026-04-27 ·
★★★★★
I had an issue with my Newair 8 btl…
I had an issue with my Newair 8 btl wine cooler. Hillary was thoroughly expierenced with the issue and made my conversation with her enjoyable. She is an asset to the technical team! Best regards, Carol Sanford
Reply from Newair2026-04-28
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
D
Doug Heinrich · 2 reviews · Experienced 2026-04-22 ·
★★★★★
Hilary thank you you were great
Hilary thank you you were great. It was nice to be able to talk to a real person. It was to great to be able to get what it seems virtually any question answered regarding you products.
Reply from Newair2026-04-23
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
M
Marc · 1 review · Experienced 2026-04-21 ·
★★★★★
Great customer service from NewAir
My NewAir cooler started to have cooling issues after 10 years of ownership. Where other companies would just say to buy a new unit, Laurellee at NewAir helped diagnose the problem, was kind and responsive, and helped me order replacement parts (with instructions). Great service all around!
Reply from Newair2026-04-22
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
r
russ naylor · 1 review · Experienced 2026-04-21 ·
★★★★★
Fern in Support was great-solved my…
Fern in Support was great-solved my problem quickly and got the missing part out ASAP
Reply from Newair2026-04-22
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
T
TA McElhiney · 1 review · Experienced 2026-04-21 ·
★★★★★
Laurellee Ashly Stuart was amazing
Laurellee Ashly Stuart was amazing in helping find our replacement part for our beloved 48qt portable car fridge and freezer.
Reply from Newair2026-04-22
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
J
James · 5 reviews · Experienced 2026-04-20 ·
★★★★★
Worked with Fern who was very helpful…
Worked with Fern who was very helpful and responsive
to complete my request to replace a Newair mini refrig under warranty!
Reply from Newair2026-04-21
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Experienced a damaged unit on arrival. Contacted support and Laurellee helped me turn this experience from bad to good very quickly. Helped with the entire process and got a new unit being shipped to replace. Amazing service and support! This will be updated when the new unit arrives.
Reply from Newair2026-04-17
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
B
BB · 1 review · Experienced 2026-04-15 ·
★★★★★
She excelled in wonderful service
She excelled in wonderful service! Friendly, quick and solved the issue same day
Thank you again!
Reply from Newair2026-04-16
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
C
Carol Blumer · 1 review · Experienced 2026-04-15 ·
★★★★★
Hilary's customer service was…
Hilary's customer service was outstanding! She was polite, knowledgable, articulate, and attentive to our questions. We have never had a better experience with customer service than we had with Hilary. She is truly outstanding and is a valuable asset to your team. We received a replacement ice maker in less than a week.
Reply from Newair2026-04-16
Hi Carol, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
D
Don · 6 reviews · Experienced 2026-04-13 ·
★★★★★
Unusually good customer service
When the fridge arrived damaged, I requested e-support and Laurellee responded just eight (8) minutes later. She was courteous and helpful and arranged to send a replacement part. But after 72 hours the fridge still would not cool to near the advertised temperature, so she accepted a return without debate.
I want to do more business with Newair in the future.
Reply from Newair2026-04-15
Hi Don, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
D
Damdac · 3 reviews · Experienced 2026-04-10 ·
★★★★★
The chat support is easy
The chat support is easy to use and it was super fast to respond and you get a real person to talk to quickly too.They solve my questions and Fern was patient and helpful about it.
Reply from Newair2026-04-12
Hi Damdac, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
D
Danny · 1 review · Experienced 2026-04-08 ·
★★★★★
Fern was amazing!
Reply from Newair2026-04-10
Hi Danny, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
B
Bill Gregory · 1 review · Experienced 2026-04-06 ·
★★★★★
Missing part - Quickly resolved (Thanks to Laurellee!)
I submitted a request over the weekend about a missing part on my order and was quickly contacted on the first business day by Laurellee. She apologized for the issue, asked great questions to pinpoint the missing piece, and followed up shortly after to confirm she had already placed an order for it. I really appreciated how everything was resolved the same day.
Reply from Newair2026-04-07
Hi Bill, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
J
Jasmine Thomas · 1 review · Experienced 2026-04-06 ·
★★★★★
Fast to respond kind and informative
Fast to respond kind and informative. Was able to help with my warranty
Reply from Newair2026-04-09
Hi Bill, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
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