Banned for asking cleaning questions
After asking about cleaning tips for the Switch 2 titanium chamber on Reddit, and emailing the company regarding the titanium chamber smelling of burnt metal and creating vapor WITHOUT an insert in.. they told me it’s impossible, and warranty doesn’t cover “vapor flavor”. They insist the seal is impossible to break and therefore it’s user error. They refuse to acknowledge that the device itself is smoking. After asking for help online they banned me from all their social media platforms, effectively cutting me off from all online help, promos and discounts. They are replacing the device, but claiming it’s not a warranty replacement, just a one time replacement. They are deleting what they perceive to be negative user experience. 3000+ dabs in, product worked great until it started tasting like burnt metal and I discovered the chamber was smoking without oil or insert. Days of cleaning and no solution. They said: “ Our warranty covers issues with the unit not functioning as intended. As long as the unit is heating up and producing vapor, it is working as intended. Flavor is not something that is covered under warranty.” Even though the titanium is smoking by itself. That apparently is “intended” this sounds extremely dangerous and potentially a health hazard FANTASTIC product for the first 6 months. Spent over $800 on aftermarket accessories for it. You can tell I love the Switch2, just not the reactions to honest user feedback / inquiries