Appalling service AVOID altrincham
Absolutely appalling at Altrincham, I’d booked my miniature poodle in for a second puppy groom, When my daughter (21) went to pick her up the groomer said she won’t let me cut her nails or dry her and won’t let me use the clippers on her bum, so basically she had washed her and trim her eyes, this is Friday and I’ve now booked her in at another groomers for Monday to be done properly, her eyes are a mess and some patchy bits on her head, when I spoke to Alayna at the groom room Altrincham she said Betsy tried biting her and when I asked if she was trained to do puppy’s as they need to learn that grooming is a good experience her reply was we can’t be trained in all scenarios, to me this means she isn’t qualified, when I questioned the biting she said well she did bite me, I said but you said she tried to bite you so which one is the truth and which is the lie because if my dog bit you I need to know that, well yes she did bite me so I then said so you lied to me saying she tried to bite you !!! So now I don’t believe she did actually you, my dog is bathed once a week and I cut her nails so I’m unsure why she wouldn’t let Alayna cut them ? Maybe as she not confident in her job !!! Overall terrible service which cost me $30 for them to bath my dog which I do anyway.