Beware if you have an issue customer service will have you going in circles
I ordered three cologne’s from them. They stated it shipped but the package was never scanned. The package never came and tried to request a refund. They left it in a queue waiting to ship so I couldn’t request the refund. Contacted them multiple times and tried and tried even gave a few more days to try to give them the benefit of an error, still nothing then all of the sudden my order disappeared so no way of getting my money back. I had to actually go through my bank to attempt a refund. Their customer service is laughable and blame others for their issues. Then they closed the order to stop a refund being possible seems like an awful business model. When going through the process I asked how we could make the issue right maybe ship the three items individually and they said said there sold out yet clearly had the items to sell individually which they could have done and I’d been fine with that nope they wouldn’t, just said it’s sold out to leave you drifting in the wind with no way to get the product or my money. Just be mindful or buy directly from the company or Jombashop which has better customer service. I understand I’m one person. I may be one of the few that had a bad experience, but if I were an company trying to make a bad situation right should be the business model to go by not close a sale to make it impossible to get your money back. It’s sad because I’ve made five purchases there with no issue then make a larger purchase and it’s well we did our part ups made the error. Oh and they said they emailed a link for refund that doesn’t allow you to finish the process, it states unable to complete process contact customer service which then nothing order was closed.