Never issued promised refund. Avoid at all costs!
Changed my flight for one with a shorter flight time and more baggage, they told me to do so I would need to book a whole new flight and they would refund me for the first. Never got the refund in spite of many many calls. Every call was told I would get the refund in the next two days and it never arrived. Am now trying to get the refund through the credit card. Avoid this company at all cost!