Slow customer support
I rarely write negative reviews, but after a year with PandaDoc, I feel compelled to share my experience for other small business owners. The software itself offers useful tools, but customer support has been consistently slow and often unhelpful. Each time I reached out, responses took several days and rarely resolved the issue fully. When your business relies on a document platform, timely and effective support isn’t optional — it’s essential. I also experienced an unexpected annual renewal charge after initially using a month-to-month plan. When I contacted support to explore reverting back, the response was delayed and ultimately inflexible. After researching further, I’ve seen similar frustrations from other users regarding renewal billing and refund rigidity. While PandaDoc may work well for organizations that rarely require assistance, my experience suggests that support responsiveness and subscription flexibility can be challenges for small business owners. I genuinely wanted this to be a long-term solution, but ultimately, the support structure and billing policies made it difficult to continue.