Battery swelling issue – disappointing handling of a safety-related defect
I purchased the HoverAir X1 as an early customer and have only used it occasionally (approximately 10 hours per battery). Despite this very limited usage, two out of three batteries have developed noticeable swelling, which represents a serious safety concern rather than normal wear. Customer support initially responded quickly and professionally. However, a replacement was ultimately declined, citing warranty limitations and the fact that the product was purchased through a non-authorized sales channel. Instead, I was offered only a 15% discount on a new battery. In my view, this is not an adequate solution given that: • usage was minimal • multiple batteries are affected • and the issue involves a potential safety risk The explanation provided (storage conditions and battery aging) does not seem convincing in this context. I would have expected a more customer-oriented approach, especially as an early customer who trusted the product. I would still be open to a fair and reasonable solution.