Do Not Use!
Edit: If you're considering buying an Alpha warranty, and their reply to this review makes you think they value customer experience/satisfaction, then go for it. I’ve had an extremely frustrating experience with Alpha during the replacement of my truck’s transmission. To start, Alpha’s adjusters stalled the process for nearly a week. My mechanic was given the runaround, and my claim wasn’t approved until four business days after I dropped off the truck. Because of that delay, I’ve had to pay far more for a rental car than Alpha is willing to reimburse. I’m also being forced to pay over $1,000 out of pocket for this repair, even though my "deductible" is only $100. The additional costs are from exclusions buried in the fine print of the policy, costs that were never clearly explained upfront. On top of that, Alpha has only approved about two-thirds of the labor hours required for the repair. They are refusing to cover labor that isn’t technically the transmission swap itself, but is absolutely necessary to complete the transmission replacement correctly. My mechanic is using the same Alldata labor database they use, and I've known him for years. He isn't the problem. They also required my mechanic to take apart components and provide photos of metal shavings in the transmission pan—even though the truck was already throwing a diagnostic code for a failed seventh gear. And they're not paying that labor either. When I called Alpha to address the labor discrepancy, the customer service representative told me there was no one who could help me. All he could see was the claim information, and adjustors don't speak with customers. I ultimately had to call back pretending to be the mechanic just to speak with an adjuster, and even then, nothing was resolved. My mechanic suggests to use Route66 instead.