Bad Service, but Good Product Quality
My browser put in the wrong City for the delivery address, and I didn't catch it before placing the order. A week and half goes by with me wondering if they are doing anything? They respond with "Your address didn't match USPS, so we didn't do anything." That's bad customer service. Implement a tool that matches the address with USPS, many websites use this. Reach out directly via automated message if there is a problem, don't wait for the customer to ask a week and a half later. Gave 4 stars because the product itself is of solid quality. Service was just poor.