Money taken but recharge never received - cannot access my account
On February 19, 2026, I recharged my Mozambique SIM card using MobileRecharge, but the recharge was never received. However, $9.41 was deducted from my bank account. This is very disappointing because I paid for the service and did not receive anything. I would like a full refund for this failed transaction. Also, I am unable to log back into my account using my email address. The system shows "Login failed," so I cannot check the transaction status or contact support through my account. Please resolve this issue and refund my money as soon as possible. This experience has been frustrating and unreliable.