UPDATE - Had some issues, but ST90 is a fantastic machine!
Updating my rating and review, but leaving the old info in for context: While this process was a bit of a pain, I now have a working treadmill because the company was receptive and they ended up just sending a new treadmill out, which is delivered and working. The treadmill itself is truly fantastic. I highly recommend the ST90, it's an incredible machine and kicks my butt in a good way! The process was frustrating, but I don't even know that it was Sole's fault that the initial device didn't work - it felt like the setup crew broke the initial device honestly, but the bottom line is that it ended up taking 2 months to get the device, which was the only reason this isn't a 5 star. I appreciate them doing the right thing here and have to note that in my review. I want this to be a 5 Star, but I ordered the ST90 on January 25, only to have the machine not turn on upon delivery. The company has sent out 2 separate repair shipments, but neither has fixed the product, and now the earliest it can be fixed is apparently March 17, although the repairmen has noted that he doesn't think the issue lies within the replacement parts sent based on his experience. I have requested a replacement product since we're 31 days in and don't have a working product, but have not heard back. Phone support has noted there is nothing they can do other than to direct me to the online support team to try to get a fix. I just want a working device and if I get one I would love to make this a 5 star review, but we're a month out with another month until it MAY be fixed, and for a $4,000 treadmill this whole experience is just wholly unacceptable.