Unprofessional and awful company
For my last and final order with this company, I ordered 6 figure sets. I am going to generalize the names a bit for privacy reasons; Pokemon Evolution Group (Shiny color, Matte), Pokemon Evolution Group (Shiny color, Flocked), Pokemon Evolution Group (Normal color, Matte), Pokemon Evolution Group (Normal color, Flocked), Team Rocket Figurine Set (Normal), Team Rocket Figurine Set (Blue). I was contacted months after my purchase that the Team Rocket Figurine Set in both colors could not be procured. I was asked if I wanted a refund and accepted the refund which they did send. On Feb 2026 I was alerted the other items were ready to be shipped; I paid for shipping and waited. May 2026 comes around and the items arrive with the Evolution set all missing a specific figure AND one Evolution set being completely missing. I reached out to the company about this and they noted they would look into it. Days later they tell me the figurine was not included and they had to ask the manufacturer what was even included in my order. I looked on their website and noticed the canceled Team Rocket Figurines were listed as in stock; despite them claiming they could not find any for my order. This company is clearly having issues with properly keeping track of their own stock. When I pointed out the product page for the Evolution Group Figures did not state this item was not included; they claimed the image (which was in Chinese, which nobody using their service can read) said "Any amount of this figurine can be purchased". This does not clarify the issue that their description, in English, did not note that this item had to be bought separately from an item literally called "Pokemon Evolution Group". They refused to give me a refund for the missing figures, and when I pointed out one of my figurine sets was completely missing they dragged their feet and told me I had to wait 14+ days for a refund. When I contacted them later about the refund, they had the audacity to send it to me via Paypal in a way where I was charged a payment processing fee; so I got LESS than what was supposed to be refunded. I am realizing now the long refund wait time (14+ days) was to bait out Paypal's time limit as to when you can ask for a refund for an entire order (At this point they really should have refunded the entire thing due to all the missing, miscommunicated figures & other issues). This company is dishonest, cannot even refund customers properly, is not keeping track of what they are selling, and overall was a pain to deal with. Anyone else interested in importing from them should do so somewhere else.