Lots of ordering errors and horrible customer service!!
Company errors in the ordering process caused a lot of confusion about where the first crate would be sent and what topic it would be. The emailed receipt confirmed the wrong crate being sent to the wrong initial address. I immediately emailed the company, so those mistakes could be fixed before the crate was sent. An automated artificial intelligence email was sent back to me which seemed to fix the address but not the crate. There is no customer service number provided on the website, so again I emailed the company so the correct crate could be sent before it was mailed. I did not receive an answer until after the company had mailed the crate. Then there was a series of emails about the issue because I had already purchased other materials to go with the topic that was supposed to be sent first. The subscription was to be a gift for my granddaughter, but the first crate was supposed to have been sent to me so I could gift wrap it with the rest of the presents. This option was part of their ordering process. In the end, the wrong crate was sent directly to me and not my granddaughter, thankfully. But the company would not exchange the crate for the correct one even though the company admitted in previous emails that they were at fault for sending the incorrect crate. Instead I was informed that subscriptions could not be returned. I then asked if I could get the correct topic sent to me as the next subscription topic. I was then informed that subscription crates are random even though a specific first topic was advertised on the website when the subscription was started. So I immediately canceled the subscription and purchased the crate from a 3rd party instead which ended up being cheaper anyway.