Avoid Renogy — refund process is a complete disaster
I’ve never experienced a company make something as simple as a refund this painful. Renogy failed to return my money through my original payment method multiple times, then failed again through bank transfer, and even managed to fail through PayPal — while trying to pass a $12 fee onto me for their failed refund attempt. After all of that, they told me the only option left was to send me a cheque, which is slow, inconvenient, and completely unacceptable in 2026. Every step of this process has been dragged out, confusing, and handled poorly. I’ve had to chase them repeatedly, and each “solution” they offered created a new problem. Renogy’s finance and support systems are clearly not fit for purpose. If you value your time, sanity, or money, avoid this company. They should have refunded me in June, it is now August.