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Bernice Cacheo

United States

1 Reviews
1 Reads
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1 review

JJ's House

Be careful when ordering custom size dresses

I used their try before you buy option and that was a good experience. However, when I decided to pick a dress and get it made to order it was a disaster. I took the measurements as requested by their guidelines. All I needed was the hem shortened and the chest area smaller. When I got the dress, the sleeves and chest area were significantly smaller than when I originally tried on the sample dress. I could barely put it on. I contacted the company and they said they changed the measurements of the sleeves and upper portion of the dress according to the dress proportion. Now the breast area has a big crease that I'm going to have to figure out how to fix. They should also ask people to measure the other parts of the body if they are going to make changes that are not requested. The dress was pricey already, I had to pay them to get it altered and then it still didn't fit. They gave me a 30% credit but that didn't even cover the alteration I had to do again at a tailor. It was a very frustrating and very disappointing experience.

2026-03-03