When I enrolled
When I enrolled, the sales representative specifically told me that my upfront payment would cover a full year of service from May to May. Only after signing up did I learn that this was not the case and that I had actually paid for a much shorter “season”—approximately seven months, not the twelve months I was promised. This was misleading and does not reflect what was communicated at the time of sale. Despite completing the service period, my lawn shows no noticeable improvement, and it looks no better than it did before TruGreen began treatments. When I called to cancel, I was informed that my service would automatically renew without any prior notice and that additional charges would begin. I never agreed to ongoing, automatic charges, nor was I informed they would occur. During my cancellation call, the representative attempted to place blame on me for the lack of results, suggesting that I should have contacted TruGreen during the season. I disagree. As a paying customer, I should not have to monitor the quality of a service I already paid for. The expectation is that TruGreen performs the job correctly the first time, without requiring the customer to follow up to ensure it is done properly. This experience has been frustrating, misleading, and far below the standard of service I was promised and expected.