I have been ordering from this company…
I have been ordering from this company for over 10 years. Haven't really had any problems until now. I placed an order for a 129 inch cable and received a 97 inch cable in the package. This was clearly their fault. I jumped through all of the hoops they asked me to jump through and all I could get from them is we have to investigate. Thats fine investigate it but send me the part I paid for additionally while you are investigating I have a cable machine that is down. I am now on day 5 of their investigation. I was assured by a supervisor that I would have resolution by close of business on day 3. The support they offer is absolutely useless, I have placed my last order with this company. I have reordered from another company and will just write this one off