False / Tricky Advertising, Tough to cancel
I enrolled in a service offered by Pestie on June 9, 2025, after reviewing their advertising which promotes the company as a DIY pest prevention solution that allows consumers to save money by applying professional-grade pest treatments themselves. The service offers /requires customers to pay in advance for a full year of products ( so they can get a reasonable savings) , with the representation that the service can be canceled at any time. My experience has been significantly different from what was advertised. Product deliveries were delayed, the treatments were not effective at controlling pests, and the DIY application process proved to be extremely messy and difficult to use as instructed. Based on these issues, I decided to cancel the service. However, attempting to cancel has been extremely difficult. Pestie does not provide a clear or accessible cancellation option through its website or customer account portal. I have attempted to cancel multiple times through their chat system, phone calls, and email communications. Despite these repeated attempts, Pestie has not processed the cancellation or provided confirmation that my account has been canceled. Because of this lack of response, I have had to notify my financial institution to block any future charges and have begun documenting all communications through email. The overall experience suggests that Pestie’s marketing representations may be misleading to consumers. While the company advertises that customers can cancel at any time, the actual process appears designed to make cancellation extremely difficult, frustrating, or ineffective. The absence of a clear cancellation mechanism and the company’s failure to respond to repeated cancellation requests raise concerns that consumers may be intentionally prevented from terminating their service despite the company’s stated policies. I submitted this complaint so the Federal Trade Commission can review whether Pestie’s advertising and cancellation practices constitute deceptive or unfair business practices affecting consumers.