Seeing bugs? Not with Pestie. We deliver customized, pro-grade pest control and a full application kit right to your door. And we stand by it's quality with our bug-free guarantee. If you're not satisfied, we'll do whatever it takes to make it right—send special treatments, personalized treatment plans, or a full refund. It's risk-free... unless you're a bug.
Written by the business, not verified by us.
Is Pestie legit?
Pestie (pestie.com) has a 3.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 7% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers find the home application process straightforward and truly appreciate how convenient it is to manage pest control on their own schedule. Many people note that the formula works effectively, significantly reducing unwanted bugs shortly after the initial spraying.
Some reviewers were not happy with customer service and experienced frustrating difficulties when trying to resolve billing matters or manage subscriptions. A few other people also felt that the equipment was faulty, mentioning persistent problems with leaky sprayers and malfunctioning nozzles. Additionally, some customers felt the treatment failed to deliver the promised results against pests.
Auto-generated from all reviews of this business. For reference only.
Tried this service in our new house. Product arrived and we sprayed according to directions. Kept seeing more bugs in the house...after 2 months no bugs were gone and still coming in our house. Our dog kept licking his feet even when we kept him away for a whole day near where we sprayed. Contracted customer service for a refund. They refused until we let them send another shipment for free and try it. 6 days later bugs in our house again including mosquitos which makes it really hard to sleep at night. Still trying to get my refund. Customer service is terrible.
We sprayed for roaches. After the first application, we still saw roaches, so we tried a second application. We waited again 2 weeks and still saw roaches and babies. We let them know and they sent us an application for the larvae. We sprayed that and waited again, and still are seeing many roaches. We were advised there was a flushing period and then the roaches would stop, but they haven't. Nice company, nice website, but the product doesn't work.
A predatory scam is all it is. It doesn’t work and there’s no money back like they claim or if there is you have to jump through a million hoops. They will sneakily sign you up for a subscription without it being clear (this is the default and the non subscription option is in tiny text). You’ll get an email saying your next order was placed, you’ll email them and they’ll tell you they won’t refund you and can’t cancel it. Then they’ll ask you to pay return shipping and then they may refund you. Stay away.
I purchased this product last year, but saw spider webs return just one day after the first treatment, leading me to believe the product's effectiveness falls short of its advertised claims .The cancellation process is highly problematic. Online cancellation was not an option. After emailing my dissatisfaction, customer support called me and I agreed to let my current subscription finish while ensuring it would not renew for the following year. Unfortunately, this agreement was not honored, and I was billed and shipped a renewal this year. To make matters worse, customer support claims they sent a warning email two weeks prior, but I did never receive it. They are now requiring me to pay for return shipping to get a refund. I feel misled by their customer service team and strongly advise potential buyers to beware of their subscription cancellation policies.
Pestie’s “No-Hassle” Guarantee Has Been Nothing but a Hassle
Pestie’s “No-Hassle” Guarantee Became a Moving Target
I used Pestie for more than a year. After applying my July 14 treatment, ants began appearing throughout my home. I contacted Pestie on July 20 and remained in communication with the company throughout its stated 14-day waiting period and through August 4.
Pestie mentioned that a booster might be available after July 28 if I contacted the company again, but it never authorized, scheduled, or sent one. I cancelled after losing confidence in the treatment and purchasing TERRO bait and diatomaceous earth to address the problem myself. Pestie now characterizes my cancellation as declining a booster, even though no booster was actually available when I requested help.
During this dispute, Pestie also changed or updated the policy posted on its website. Pestie claims the requirements it now relies upon were already in effect, but it never provided the complete policy governing my original July 20 request or identified what changed. That makes it nearly impossible for me—or any independent reviewer—to determine what the starting policy actually required. A guarantee should not become a moving target while a customer is actively attempting to use it.
Pestie ultimately declared its decision final, refused a full refund, and would not provide a prepaid label for the two unused treatments. At the same time, it continued sending marketing offering new customers 35% off and claiming its service stops ants before they enter. Apparently, Pestie is willing to spend money acquiring new customers but unwilling to cover basic return shipping to fairly resolve a dispute with a customer who remained with the company for over a year.
I have now disputed the charge with my credit-card issuer. Regardless of that outcome, this review reflects my experience: no booster, no prepaid return label, no refund under the advertised guarantee, and no verifiable copy of the policy that applied when I first requested assistance.
I’ve been with them for a little over a year. The product I signed up for is an annual fee and they ship my product every quarter. That reminded me to put it on when it got here. They decided to update their policy and shipped me a whole year of product that now I have to figure out where to put it and remember to apply it. They didn’t talk to me about changing my contract before they auto renewed. When I called Hailey said we can cancel your subscription and you have no support for the rest of the year or we can change you to the quarterly renewal which is significantly more expensive for the service that I agreed to get in the first place. She said I’m sorry you’re unhappy but I’m not going to argue with you about our business. I hate that they changed my auto renewal without permission. Now they will send me a single text message. I have ADHD this is going to be a mess.
I have to say that the customer service experience is amazing! I live in florida. Got up early, reviewed the forecast. (It is rainy season here). All my radars showed any rain today would be well north of me (again, this is rain season in florida). After ensuring it looked ok, reviewed the how-to video..i got busy. Only took me about 20 minutes. However, i was heavy handed with it even after the video expressed how to apply. So i barely covered the perimeter, and still wanted to spray lanai and patio. I ran out. Definitely user error. Not only that, but an hour after applying..you guessed it...RAIN. and not a little rain, but downpour for about 3 hours. I used the text feature to contact Pestie. And they were absolutely kind about it. Reminded me how to apply/adjust sprayer (after asking to make sure i did not have a faulty one, which i did not). And they are sending me another application. I offered to pay for it. Definitely was not Pestie's fault how i applied and for sure not their fault that i applied just before a downpour! This is great customer service! Absolutely nothing their fault and still sending me another application. I will definitely continue to use them
If I could give negative stars I would. Their customer service is awful. I chased them around multiple platforms for WEEKS trying to cancel. I ended up canceling my debit card so they would stop charging me.
I live in South Carolina and had what can only be described as an 'infestation' of giant spiders. They made their homes on my house, the trees, and spread their webs from branches to the grass (upwards of 7ft. length). After one treatment, and in two years of subsequent treatments, I have never had that issue again. I can see where the spiders have made their homes outside the perimeter of the spray and, in addition, ground-dwelling spiders have no longer tried to come inside the house through cracks or through the garage which have also been treated. Or, for the ones who do venture close, they die before they can get any further than the treated boundary. The customer service has been phenomenal in addressing issues such as a missing wand or replacements. And when a Black Widow tried to make her home on my mother's separate property, the team addressed it and I used my same treatment to kill her off. (Sorry, Black Widow, but can't have you biting anyone.) My only suggestion for Pestie is to allow consumers to change their addresses without needing to contact support for easier transitions. Overall, I highly recommend Pestie for anyone dealing with my same issue!
Great fast service. Quick to respond and not question what i was seeing: they sent a second concentrated treatment to me immediately. I’d recommend again and again
I had a bad experience wifh german cockroaches if was absolutley terrible!! I never in my life fhought fhey would ever be gone!!! I took a few months with pestie I got a little discouraged but they sent me another package everytime I was in doubt.. they almost got to the point where they said they moght not be the rigjt fit for my issue but I said please lets just try a little longer and they stuck it out with me and now I have a huge handle on them there is still a few of them f**kers to kill but 99.9% closer because of pestie I am so grateful to you and your team thank you for exsisting!! Sara <3
Do not buy or use any products from Pestie. Their bug-free guarantee is a lie. I bought their product because they advertised that guarantee, but when the product didn't work and I contacted customer service for a refund, they refused to honor it.
They first told me I wasn't eligible for a refund because I hadn't requested the booster treatment. I explained that I wasn't confident the boosters would work since the original product had already failed. The representative then assured me that if I tried the boosters and they still didn't work, I would receive a refund. I agreed and asked when I could expect them.
That's when they changed their story again. They told me I wasn't eligible for the boosters because I had turned off my automatic renewal for the following season. I only turned off auto-renew because I wasn't comfortable leaving my card information on file for a product I had never used before. At no point during the purchase process or anywhere on their website or advertisements did they disclose that turning off auto-renew would affect the guarantee or make me ineligible for boosters.
Every time I followed the instructions they gave me, they came up with another excuse not to honor the guarantee they advertise.
To make matters worse, when I called back to resolve the issue, they repeatedly hung up on me, falsely claiming I was using profanity. That never happened. I recorded the calls myself, and there was no profanity used at any point. I remained calm and professional during the entire conversation while they refused to do the same.
After this happened, I looked up their Better Business Bureau profile and found they have an F rating. I wish I had done that before spending my money. It explains a lot about how they handled my situation. They didn't seem to care when I told them I would be filing a complaint with the BBB.
They advertise a guarantee to get customers to buy their product, but when it came time to stand behind it, they found excuse after excuse not to honor it. Save yourself the money and the headache, and buy your pest control products somewhere else.
Tried to get rid of ants for months… bait and switch
Tried to get rid of ants for months. Pesties special formula couldn’t do it. I go to cancel and they tell me there is a much stronger treatment they can send for free, as they guarantee to eliminate bugs. Why wouldn’t they have said something when I was a customer. Then they canceled and didn’t send anything. It would appear someone is off with the formula…
Took a bit of a gamble, I have a cabin in the north woods of Wisconsin and for the 2 years I’ve owner it I’ve had huge infestations of cluster/ spruce flies and of course the Asian lady beetle, and I mean at times I’ve had 1000’s of the in my house, tried everything from new exterior door, windows, soffits. No go, so I took a gamble as I was at my wits end. First spray easy peasy 10 mins tops, and let’s just say I had maybe 10 in total afterwords. Just did my end of June spray and can gladly report ZERO bugs in my cabin. Zilch, zero nada. Couldn’t be happier with easy, results and cost.
DO NOT BUY THEY MAKE IT IMPOSSIBLE TO CANCEL SUBSCRIPTION
I noticed a small drop in bugs after applying BEWORN THIS COMPANY MAKES IT DAMN NEAR IMPOSSIBLE TO CANCEL A SUBSCRIPTION! I HAVE CANCELED TWICE NOW ONCE APRIL 9TH THROUGH EMAIL AND WAS CHARGED AGAIN MAY 4TH SO I CANCELED AGAIN ON MAY 9TH THROUGH TEXT MESSAGE! JUST WOKE UP AND ONCE AGAIN ANOTHER CHARGE FROM PESTIE! DO NOT BUY YOU WILL NEVER BE ABLE TO CANCEL YOUR SUBSCRIPTION!!!
Nothing but good things to say about Pestie! Their treatments finally kicked an ant problem that other pest control companies never could. Their customer service is also spectacular. Any time we have had an issue, they have responded immediately with the help we needed!
The product works great. The application to the entire house only takes 10 minutes. The instructions are clear. Most importantly it works. The bugs are gone. I would have given them 5 stars but their Sale practices and policy are abusive. They are requiring a subscription and make it difficult to cancel (it’s not obvious how to cancel on their portal). They refuse to provide customer service if you are not on a subscription. In fact when they sent ,my initial product they did not include the spray wand. I had already canceled my subscription because I didn’t want an automatic renewal next spring. As their policy states they refused to send the wand they mistakenly never sent me until and unless I reactivated my subscription. After going through a supervisor or two they finally sent me my wand and re-canceled my subscription. This was messy and unpleasant for their customer. If they allowed for a one time purchased, backed by just a bit of customer support when there are problems with an order, they would win my loyalty forever. Next spring I just may got buy a product off the selves of my local hardware store. They had me, until they didn’t. Too bad, so sad.
I was having a problem with little ants in my bathrooms. That went away almost immediately. Saw one today but my next spray day is in a week so I'm not worried.
Pestie seems to have reduced some of the ant population but had little effect on the fleas. I am wondering if the delay in being able to spray without rain washing it away could be the problem. Does the summer kit include a stronger version of flea formula? Fleas have a very short hibernating season here and no really cold weather to kill the eggs.
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