0 Stars if I Could
Very poor customer service that takes days for them to answer a message. I purchased a phone January 15th and received a phone that won't charge. January 28th I let them know about the problem. They asked for a picture or video showing the phone plugged in so they can try to diagnose the problem. Their site only allows a small file size so the video had to be short. I sent both a short video and a picture then they wanted a longer video telling me I can use a video compression or resizing app to send them a video. This continued back and forth while taking them several days to respond each time. I was finally able to get them to accept me returning the phone for a warranty replacement but I'm still waiting for them to reply and send the phone. It has been nearly 2 months since the phone was originally purchased and haven't been able to use. The phone numbers they have listed you can't get a live person on the phone and is only automated.