Embark on an unparalleled wireless journey with TAG Mobile. Our commitment to excellence ensures unbeatable prices on quality phones from renowned brands like Apple and Samsung, providing you with reliable connections on the nation's fastest network. Whether you opt for our prepaid plans or qualify for free government assistance programs designed for eligible low-income households, rest assured there are no contracts or credit checks involved. Benefit from our 24/7 multilingual support and personalized options tailored to your unique needs. Join the TAG Mobile family today for not just dependable service and exceptional value, but for a wireless partner you can truly rely on.
Written by the business, not verified by us.TAG Mobile (www.tagmobile.com) has a 1.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-05.
Most reviewers were unhappy with their experience overall. Customers frequently complained about terrible customer service, mentioning excessively long phone hold times, unhelpful agents, and persistent difficulties reaching a real person for assistance. Many individuals also experienced severe issues with poor network connectivity, dropped calls, and defective devices that stopped working properly very shortly after arrival. Some reviewers were happy with the company, praising the very quick setup process, clear phone service, and responsive support during initial interactions. Consumers additionally appreciated receiving fully functional devices, easy communication methods, and a remarkably straightforward overall experience when everything actually worked properly as intended.
Auto-generated from all reviews of this business. For reference only.Id like to give the darndest thanks to tag mobile for their supersuuptieaneal effort and continueness non ending help delivering for me a phone just shortly days after I ordered one, their a big help an I'm realistically shocked it worked. Thanks????
This Cellphone and TAG Program Customer Services Agents are the WORST I have ever had the "displeasure" of trying to solve my MANY problems with whatever they sent me - looking like a cell phone. The Customer Service Agents DO NOTHING! Have done NOTHING for me!!! THEY are WORTHLESS! They ignore your calls and emails! They will keep you "on hold" forever and then hangup on you, leaving you to attempt to start the need to speak to one of the Agents all over again. Horrible! Horrible! Horrible! I need "somebody" to help me!
this is my first time getting a free phone from tag mobile l hope it works great when l get it through the mail l gave it 4 stars because l want to see if its really true l will come back soon
The phone has not worked since day 1 can not get any reply just need to return it but no return address.
Had to call 911 last night and the first thing I had to tell the dispatcher was.. This phone drops call's nearly every single call made so you might have to call me back. WTH are you kidding me! WORST phone service there is IS Tag mobile. SMH
This company is awful! Got delivery of phone in less than a week. That's the only good point. I put the sim card in. No service at all at first. I check it a few hours later and the phone and text are working, but it won't allow me to set up voicemail. To make a long story short, after hours on the phone I still don't have voicemail. It's been almost 2 weeks; still no. Also, they charge $35. a month for unlimited data. Totally too much for a free government service. Seek elsewhere!!!
This network service is HORRIBLE!! Constantly losing service, dropping calls and searching for network. I was only offered the option to BYOP and shipping was delayed. My data was used while I was home bound and under WI-FI the entire time! It’s incredibly sad! And it is of my opinion that this company is manipulates data in order to have consumers purchase data plans. SHAME ON YOU TAG MOBILE for taking advantage of senior and low income families! YOU GUYS SUCK!!!!
Can't never talk to nobody the system will hang up on you and then when you try to talk to someone on their app never work im tired of trying just release me and stop billing my company
Absolute nightmare of an experience. They hook you in by advertising a free phone, only for that device to magically vanish once you sign up, leaving you with a random SIM card instead. When you try to cancel or get answers, you are trapped in endless, useless automated chat loops where agents brush you off and lie about closing your account. To top it all off, they tried claiming I had already received a free phone from another provider in the past—which is completely false. Shady marketing, zero real customer support, and a total waste of time. I've already cancelled everything and filed an official FCC complaint. Save yourself the headache and stay far away from TAG Mobile.
The Tag Mobile service is what made my experience great. It is an amazing phone service that's available to everyone.It gives you a Free service plan that has good quality and wonderful usage of service. It has a good and helpful Customer service that's willing to help you in anything type of situation whether you need help setting up your new phone or if you need help to gain access back into your phone, Customer service is always there to help everybody. Tag Mobile is legit and it's 100% real. Everyone should give Tag Mobile a try and discover if they like it and if it's right for them. It is working for me and I am really glad that I have received my free phone with the Tag Mobile Free Service. Thank you so very much Tag Mobile for my Free phone and Free Service Plan 👏🙏🤝🙌👍❤️✨🌟📱
Being assured that I can communicate with family, friends and important contacts FREE..... IS THE ABSOLUTE BEST! Apply NOW and Get YOURS..... It could take a little stress out of your life!
Total SCAM! If you integrate your own phone you'd probably be okay. But, according to the contract, I was supposed to receive a NEW (low end) cellphone. Bait and switch tactic! Instead, Tag Mobile shipped a refurbished phone that's too DEFECTIVE to even use! Emails, chats go round in circles. No-one does anything to correct the problem. Chatbots that are useless. Correspondence with Representative, Avery included Enrollment ID, detailed specifics about the phone including photos of both front and back (proves there's no external damage) and I still can't get a replacement! It's been over two weeks since taking receipt of a phone I'm unable to use and now I'm back to square one. Tag Mobile got paid and unloaded a piece of garbage on me. Tag Mobile needs to be shutdown! Please spare yourself the headaches and choose another company! If I could leave ZERO 🌟 I would've. Un-freakin' believable.
Thank you but I haven't gotten the phone yet
good/short application process. decent delivery exerience.
This place is garbage!!!!!! Sent me a phone that didn't work and now expect me to pay 25 bucks to ship it back ?? GTFOH you want your garbage ass phone back you come get it or you pay to ship it back!!!! We signed up for this service because we couldn't afford a phone in the first place and you scam us by sending us junk!!!! You're a shitty company that needs shut down using the government for your loans to send us garbage.
They are giving me the hardest time canceling service.
I received the phone within 3 days, I opened up the box and look at the new phone, I love it the size of the phone is perfect. So I made a call the person that answered sounded very clear, I'm so very happy with this phone by Airtalk. I highly recommend Airtalk to family and friends.
The free phone they sent suck. Hotspot doesn't work! The service just suck. Don't bother with them. I changed back to safelink.
I was charged $53.99 for an “upgraded “ iPhone.I received a TCL and later SIM card.A few months later I didn’t have service and I had to pay $15 to metro to restore service which turned out to be $100 they took out of my account
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