Embark on an unparalleled wireless journey with TAG Mobile. Our commitment to excellence ensures unbeatable prices on quality phones from renowned brands like Apple and Samsung, providing you with reliable connections on the nation's fastest network. Whether you opt for our prepaid plans or qualify for free government assistance programs designed for eligible low-income households, rest assured there are no contracts or credit checks involved. Benefit from our 24/7 multilingual support and personalized options tailored to your unique needs. Join the TAG Mobile family today for not just dependable service and exceptional value, but for a wireless partner you can truly rely on.
Written by the business, not verified by us.TAG Mobile (www.tagmobile.com) has a 1.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-05.
Most reviewers were unhappy with their experience overall. Customers frequently complained about terrible customer service, mentioning excessively long phone hold times, unhelpful agents, and persistent difficulties reaching a real person for assistance. Many individuals also experienced severe issues with poor network connectivity, dropped calls, and defective devices that stopped working properly very shortly after arrival. Some reviewers were happy with the company, praising the very quick setup process, clear phone service, and responsive support during initial interactions. Consumers additionally appreciated receiving fully functional devices, easy communication methods, and a remarkably straightforward overall experience when everything actually worked properly as intended.
Auto-generated from all reviews of this business. For reference only.This company is so bad that I wish I can give 0 star. Not only they never sent the phone , they do not even try to provide a tracking number . No customer service at all , just a recording no matter how many different options you will try .
Everything about TAG was absolutely great! The phone the speed the simplicity of setting it up.i also live in a very rural area and the reception is excellent! Thank you Tag mobile!
I was applying for a free government phone from this company. Was approved just needed approval from the national verifier for the proof documents that were sent via gmail. So as I'm speaking to the rep about one issue and started to speak about another issue with application changes his attitude and his voice shifted. Then out of the blue I'm being questioned about having service with their partner company. Needless to say my issue did not get taken care of in the way it should have and was treated not like a customer should be treated the representative then said I'm sorry but you can't get a free phone with our company I have never had a phone with tag mobile before first time they've sent me just a SIM card but never a free phone and the phone I currently have is running out of 4G 4G service has no memory on the phone I'm grateful I have it but still I was trying to upgrade a phone and they wouldn't even let me do that. I'm going to tell all my friends and family that technical does not honor their rules and regulations on their terms and conditions nowhere on the terms of conditions nor on the rules and regulations on their website do they say that you can never get a phone from them again getting a SIM card and getting it physical phone or two different things so I'm going to tell everybody not to go with tag mobile nor airtalk wireless because they are misleading the people that need phones for the everyday life that is why I am only giving them one star. And to close out I think that you should retrain all of your customer service reps to be honest with the customers and not leave customers on that they will be able to get something when they're not going to be able to get it bad customer service. I have never been disrespected like I was talking to this customer service representative and I've worked in customer service since I was 16 not only as entry level but as a manager assistant manager and night audit at a hotel.
I was told I could get a free phone iPhone with Tag Mobile with Life line application. Approved but Tag Mobile out of I phone 11, but said had a 12 for $32. Got the phone after some time. Could get zero help getting it setup with Tag Mobile. No person available with them to speak to. Sent email cancel service not interested. Took their phone to post office certified back to them in Houston. They received the phone. Kept getting emails when you using your phone we will cancel for not using after so many days. I contacted Lifeline and furnished information that the phone was never used and returned to Tag Mobile. Three months later finally got account closed, but they never refunded the $32. Total scam company and waste of time.
I have enjoyed my phone and the Internet service. I have no complaints.
Absolute worst free phone service I've ever had. Two times this month they have asked me to make a payment on my free plan that does not require you to make payments in order to call people. This is going on day two with no service I have job interviews trying to call me that cannot reach me I have probation officers and home detention officers calling me and they cannot reach me. This is insane and I regret switching to tag mobile so much I should have kept my old provider. - Daniel Condit
Lost my phone on Friday night and this crappy phone company is closed on weekends. Today is Monday at 745AM PST and they are supposed to be opened from 8AM CST but the customer service department is still not open yet. Lifeline should scrap the license for TAG Mobile.
Misleading bait-and-switch advertising and terrible customer service. Do not waste your time with Tag Mobile. They are running incredibly deceptive advertisements offering a promotional iPhone 17 to get you to switch to their carrier service. However, the entire thing is a scam to get your information. Every single link on their website for this promotion is broken, and you can’t even select or view the device. When I emailed them to ask for the actual qualification criteria, their customer service completely ignored my question. When pressed, they just gave a lazy apology, claimed the phones "sell out quickly," and immediately tried to push me to buy a completely different alternative device and switch to their service anyway. It is a total bait-and-switch tactic. They advertise a premium phone they have no intention of providing just to trap you into looking at their other options. Their infrastructure is broken, their support is unprofessional, and their business practices are full of garbage. Avoid this company at all costs—they will just waste your time.
They advertise free iPhone 13 I believe is the one but every time you try to get one it says daily limit is reached, even at 20;01 they're time. How is that possible like they're review posted. Read all the reviews, they're 99% 1 star, and I see why. Air Talk is much better. Haven't found a great one yet. They deserve 0 stars!🤬🤬
Phone quality: i got the verde hot pepper phone. It's basically a glorified flip phone. It's slower than any other phone I've ever had including the $10 tracphone I grew up with. Apps like Facebook and Tok Tok are NOT functional on this phone Phone Service: worse than textnow. With textnow you can get a sim card for about $5 and that includes delivery. Textnow isn't the greatest but so far it's better than this junk. I'm lucky if I get 3 bars. It's a pain to set up. I regret ever getting this service.
so we were getting an iPhone SE 3 and it said it was in stock 10 bucks and it was all good but then after waiting a couple of days for it they said it was out of stock and put my 10 bucks towards an IPhone XR which can’t run the newest iOS which the SE 3 can and it has more expensive and I just got the xr and the camera is glitching out don’t buy no matter what they will try to scam you
we ordered a free iphone and we got an android which is two completely different phones so we are never ordering a phone from yall again
The best way to reach Tag Mobile is through their app or their email. I had problems with my free phone and communicated with them through both. They were very patient and persistent in their attempt to remedy that phone, and when I decided to upgrade toBYOD they made switching phones next to effortless.
We got approved for an phone through Airtalk Wireless. Received a defective phone. Contacted Airtalk customer service multiple times and was eventually asked to send photos of defective device and explain what the issues were. The email address provided couldn't receive emails because the mailbox was full. Eventually was able to send photos through. We were advised to contact support again after sending the email with pictures. Customer service said they could not provide further help and we were to contact Tagmobile because that's who was providing the service. Overall I'm genuinely confused because why did they give me instructions and then say we weren't talking to the right company? I think it's a mix of inexperienced representatives and faulty devices. When calling Tagmobile,we couldn't even get through because the phone number and enrollment ID we were given weren't recognized by the system. We weren't transferred to customer service. The phone would just hang up after saying our information wasn't found. I would suggest staying as far away from this company as possible. CUSTOMER BEWARE!
Customer support is nearly nonexistent. Service is very low end. Tried to cancel their service and it took nearly an hour to get them to do it. Had to do it thru chat, as the phone number for support ks an endless loop that waste you're time. Had to repeat the cancelation order. Not.a.good experience. Wojld suggest finding another provider
I recently got the Verde Hotpepper. After some use, I concluded it has a defective processor. I attempted several times to contact TAG Mobile on-line but it was unable to perform the basic tasks so I cold-called customer service. I am currently on a 45 minute hold for a rep and my distaste for the product AND the company grows with every minute.
They phones ain't worth nothing. I got electric shock from there phone may 4th 2026
Its been over 3 weeks still cant contact with any customer service as.approoved and charging me tag had no problem taking my money purchased s20 android lying thiefs so if you reading this police will be called and government better business buera etc. For scamming me and the government i want my phone i was charged for immediately you have no contact customer service help but 2 # that hang uo u contact u s dosnt work customer service dont work scammers n liars..
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