Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Written by the business, not verified by us.Gen Mobile (genmobile.com) has a 3.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 29% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-09-05.
Most reviewers were somewhat happy with their experience overall. Consumers frequently find the initial online setup process straightforward and deeply appreciate the helpful guidance provided when getting started with their new plan. Many people mention that the network connection works reliably for everyday phone calls, smooth texting, and general daily communication. Some reviewers were not happy with the poor quality of the devices, noting that phones frequently freeze up, run very slow, or feature batteries that die extremely quickly. Customers also mentioned experiencing frustrating communication challenges when attempting to receive timely assistance or secure necessary replacements from customer service representatives.
Auto-generated from all reviews of this business. For reference only.This site was very easy to use and I am not a computer friendly type person either. I had no trouble at all giving the information they requested either..
Hello Karianne, it warms our hearts to hear that you are enjoying our services. Please remember, if you ever need assistance, we are here for you and would be more than happy to help. Don't hesitate to reach out!
Gen mobile a very reliable I like the service that I have it's an awesome phone provider for people that need a free phone service I recommend gen mobile just stay connected at zero cost number one in the nation thank God for free phone service
Hi Doug, we genuinely appreciate your kind words. It warms our hearts to hear that you are enjoying our services and sharing your positive experience with others. Please remember, we are always here for you, and if you ever need assistance, don’t hesitate to reach out to us.
They don't have very good phones or service I did not have a good experience with them
Hi Arletta, thank you for sharing your feedback. We're sorry you had a bad experience with our phones and service. We connect our customers to one of America's largest 5G networks and offer a range of budget-friendly phones, but we understand every user’s needs are different.
Hi Dj, thank you so much for taking the time to leave us a review! We’re glad to hear you are having a great experience with your phone and service. We appreciate having you with us!
This is the worst cellphone company I have ever used. They send my phone unsecured so someone stole it in front my house then they told me oh we cant help that and wont send you a new phone and if you dont order a new phone you out of luck then when I asked to speak to higher up he hung up
Hi Mr. Vaughn, thanks for reaching out. We're sorry to hear about your experience, and we understand how frustrating it is to deal with a stolen package. Gen Mobile does not cover lost or stolen equipment once delivered, but we apologize for any frustration caused during your call with our team. While we cannot replace stolen devices for free, we can look into replacement options or help you set up a new SIM card for a phone you already own. Please give us a call at 1-833-528-1380 or chat with us at genmobile.com, so we can look into this further for you.
Very Helpful and The Application process was easy, once approved the phone was sent within a couple of days!.. I truly love their service and the help that they provide
Hi Tina, Thank you so much for the love! We are so glad to hear that the application process was easy and that you received your phone quickly. We're happy to have you with us and are always here to help.
The service is great
Hi Jannita, We are so glad you are happy with the service! We are always here to help. Thank you for being a Gen Mobile customer!
I am enjoying the phone & service that I'm provided.
Hi Lensey, thanks so much for the love! We are so glad to hear that you are enjoying your Gen Mobile phone and service. We appreciate you choosing us as your provider, and we are always here if you need anything in the future.
They lack customer service, lack understanding, I bought a phone last month and they took my money and didn’t give me a phone
Hi Na, we appreciate you bringing this to our attention. I am sorry to hear that you have not received your phone yet, and we want to help. We've requested more information from you through Trustpilot, so we can gather your order details and look into this issue for you. If you need immediate assistance email us at [email protected], or chat with us online at genmobile.com.
Hi N, Thank you for the great review! Our team is always here to make sure you get the support you need. We appreciate you choosing Gen Mobile.
Hi Matt, Thank you for the five stars and for taking the time to share your review. We appreciate you choosing Gen Mobile. Our team is always here to help whenever you need us.
Hi Debra, we are sorry to hear you are experiencing a service interruption. We want to help. Please contact our support team at 1-833-528-1380, email us at [email protected], or chat with a live agent at genmobile.com. Please have your account details ready, so we can assist you as quickly as possible
My service is reliable. However, I feel as if the data runs out too quickly.
Hi Sheila, The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month. If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
Great service connection, no call drops, great customer service. Easy setup
Hey Yeavette, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
They canceled the plan I had with them, I would pick another carrier
Hi Britanny, thank you for reaching out. We understand how frustrating it is to lose your connection, and we want to help. In government-supported programs like Lifeline, account status or eligibility changes can happen for a few different reasons. Because we take your privacy seriously, we cannot review these details publicly. Please call us at 1-833-528-1380 or email [email protected], so we can look into your account and help you get sorted out. Best, Gen Mobile Care
The phone I received does not turn on. I've charged it for days and it still does not turn on. I've emailed about the problem and have not heard anything back.
Hi Jacki, Thank you for reaching out. This is not the experience we want you to have with us. Someone from our team will reach out to you directly and look into this for you. Best, Gen Mobile Care
I don’t like how the phone calls go in and out and when looking at and app it buffers or takes a while to load
Hi Crystal, We are sorry to hear you are having this experience. Please chat with us on genmobile.com or email us at [email protected], so we can help troubleshoot what might be going on. Best, Gen Mobile Care
There isn't quite enough data . I am already out of the data , and it won't be refilled til the 12th of the month , it's along time to go without service
Hi Hiedi, We know how important it is to stay connected, and we are sorry for the inconvenience of running out of data. The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month. If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
It's a slight lag and my maps app doesn't do proper calculations
Hi Amber, we understand how frustrating it is when your data lags and maps don't calculate properly. Often, a quick restart of your phone or resetting your network settings can resolve mapping lag. If that does not help, please call our care team at 1-833-528-1380 or email [email protected], so we can check your area's coverage and data settings.
I was approved for a phone never got it. I waited a whole month. Gen mobile claims they were never able to get a tracking number after two weeks finally got one. Kept checking and it was just sitting where the label was created. After a month of waiting I canceled. I’ve never had an issue like this with any services. Completely unacceptable and will never recommend them to anyone. As a disabled person that needs a phone for doctors and emergency, this is very very bad look on Gen mobile. Stay away from them
Hi Tasha, thank you for sharing your experience, and we sincerely apologize for the delay and frustration this caused. We understand how crucial it is to have reliable communication, especially for medical and emergency needs. Even though you have canceled your service, we are actively looking into what caused this shipping delay. We've requested more information from you through Trustpilot.
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