Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Written by the business, not verified by us.Gen Mobile (genmobile.com) has a 3.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 29% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-09-05.
Most reviewers were somewhat happy with their experience overall. Consumers frequently find the initial online setup process straightforward and deeply appreciate the helpful guidance provided when getting started with their new plan. Many people mention that the network connection works reliably for everyday phone calls, smooth texting, and general daily communication. Some reviewers were not happy with the poor quality of the devices, noting that phones frequently freeze up, run very slow, or feature batteries that die extremely quickly. Customers also mentioned experiencing frustrating communication challenges when attempting to receive timely assistance or secure necessary replacements from customer service representatives.
Auto-generated from all reviews of this business. For reference only.Hi Tiffani, we truly appreciate your positive review. It warms our hearts to hear that you are enjoying our services. Please know that if you ever need assistance, we are here for you and would be more than happy to help!
The service is great, the phone is great and it came super fast!!
Hi Jessica, we truly appreciate your kind review. It warms our hearts to know that you're enjoying our services. Please remember, if you ever need assistance, we are here for you and encourage you to reach out without hesitation.
Hi Sharon, we truly appreciate your positive review. It warms our hearts to know that you're enjoying our services. If you ever need assistance, please don't hesitate to reach out to us; we are always here and happy to help!
I got this phone for my grandson. He is autistic and his own Social Security and needed a phone when we got it. It turned on, but by the very next day, it shut itself off and will not turn back on so I got a hold of customer service they said no problem. They are just going to send him another one. It never came three weeks later. I called back to find out when it’s going to be here and they said it’s not something that they said that they needed from me I did not give them, which is not true at all. I didn’t know anything about this until I called the second time not worth it. Don’t even waste your time.
Hi Tracy, Thank you for bringing this to our attention. We are truly sorry you had this experience, as this is not the level of service we aim to provide. I understand how frustrating this delay is. We have requested more information from you through Trustpilot so we can investigate your issue further. If you need immediate assistance in the meantime, please email us at [email protected] or call us at 1-833-528-1380.
It's simple and sent very quickly. Thank you.
Hey Mia, we really appreciate your review! We're always here to help if you need anything in the future.
Hi there, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Great phone number
Hi Rosemeka, thank you! Your positive feedback keeps us motivated to deliver the best service.
Hi Mary, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Remember the time
Hi Wantanee, we love hearing this! Thank you for sharing your great experience with us.
Hi Tasheka, I understand how frustrating it is to have your data turned off unexpectedly. For your privacy, we cannot look up account details here. Please chat with us at genmobile.com or call us at 833-528-1380, so we can get this sorted out for you right away.
When I got the phone your representative said it’s active for one year but after one week the data and network is not working and it is deactivated.
Hi Sayed, We apologize for this experience and want to look into this for you. For your privacy, we cannot look up your account details here. Please chat with us at genmobile.com or call us at 833-528-1380, so we can review your account and help look into this for you.
The phone is horrible the battery won't stayed charged it freezes up it's the worst cell phone ever the hot pepper cell phone is horrible.. Ive got service on a phone that I can't use..
Hi Melissa, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Hi Savannah, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Hey Mark, thanks for sharing your thoughts! We’re really happy to offer reliable and affordable wireless service. We truly appreciate your support and are glad to have you with Gen Mobile.
I received my phone and it doesn't hold a charge. I charge it and the battery died less than 2 hours please send me a new one that holds a charge
Hi Tina, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Hi Carolyn, we truly empathize with your situation regarding the cancellation of your services. We genuinely want to assist you in any way possible. Please don't hesitate to reach out to us by dialing 1-833-528-1380 or chat with us through genmobile.com. We are here for you and would be glad to help.
Hi Angela, We truly empathize with the difficulties you're facing regarding your phone not arriving. Please know that we are here to assist you and will gladly investigate this matter for you. Don't hesitate to reach out to us by dialing 1-833-528-1380 or chat with us through genmobile.com. We genuinely want to help you through this situation.
Service is great I just wish I had more Internet when I'm not home. Cause I otherwise use the wifi.
Hello Ashley, thanks for the great review. We are glad you are enjoying the service. If you are on our Lifeline plan, your data is covered by a government subsidy. If you need more data when you're on the go, you can easily upgrade to a plan with a higher limit for as low as $10 a month. If you are a prepaid customer, you can also change your plan at any time. To explore your options, you can call us at 1-833-528-1380 (or dial 611 from your phone) or visit genmobile.com/plans.
My phone died. It won't come on it won't charge. I tried calling and texting customer service they gave me a run around. I need a replacement phone asap . Both lied to me saying that they were sending me a email with a pin number. I received no email from either of them. Sorry customer service. The customer service phone person, spoke English so badly and her words literally ran together so you can not understand what she is saying.
Hi Susan, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
It was fast easy and I got my phone and it worked right away
Hello Austin, we truly appreciate your positive review. It warms our hearts to know that you are satisfied with our services. Please remember, if you ever need assistance, we are here for you and encourage you to reach out without hesitation.
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