Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Written by the business, not verified by us.Gen Mobile (genmobile.com) has a 3.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 29% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-09-05.
Most reviewers were somewhat happy with their experience overall. Consumers frequently find the initial online setup process straightforward and deeply appreciate the helpful guidance provided when getting started with their new plan. Many people mention that the network connection works reliably for everyday phone calls, smooth texting, and general daily communication. Some reviewers were not happy with the poor quality of the devices, noting that phones frequently freeze up, run very slow, or feature batteries that die extremely quickly. Customers also mentioned experiencing frustrating communication challenges when attempting to receive timely assistance or secure necessary replacements from customer service representatives.
Auto-generated from all reviews of this business. For reference only.Thank you again Gen mobile for my phone free tex and 5G wifi truly amazing and thank you for your help
Hi Christopher, we truly appreciate your positive review. It warms our hearts to know that you are satisfied with our services. Please remember, if you ever need assistance, we are here for you and would be more than happy to help.
Glad to be apart of the phone ccerr
Hello Darryl, we truly appreciate your positive review. It warms our hearts to know that you are enjoying our services. If you ever find yourself in need of assistance, please don’t hesitate to reach out to us. We’re here for you.
Well, the good folks at Gent forgot to tell me what my New phone number is and They're really no help at all... The Hot Pepper phone itself is Compact fits easily into your hand, and is easy to use! 4 stars
Hello Michael, we truly appreciate your positive review, and we sincerely apologize for the situation regarding your telephone number. Please don’t hesitate to reach out to us by dialing 611 from your phone or chatting with us at genmobile.com. We are more than happy to assist you with any information you may need.
I do not get very good reception in my apartment on this phone with this carrier.
Hi Lara, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
The Internet slow the phone slow no hotspot boring phone
Hi Reva, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Wireless service is so bad there are no service at all for few data
Hi Farida, we’re sorry you’re having this experience. Gen Mobile partners with one of America's Largest 5G networks to bring you premium service for less, though speeds can vary depending on location and device. If you’re running into issues, you can call 611 or chat with us at genmobile.com, so our team can help review coverage in your area.
Can't install most apps that I use daily
Hi Angelita, thanks for reaching out. The free phones provided with our Lifeline program are designed for essential use(calls, texts, and light browsing), and they may not have the storage to run all daily apps. To get a device that works better for you, you can upgrade to a low-cost smartphone through Gen Mobile or bring your own compatible phone to our service. Please call 611 or send us a DM, so we can walk you through these options.
Hi Olivia, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
works great,good service,no dropped calls
Hi The Gonz, thank you for the feedback! We love having you with us and are glad everything is going smoothly.
Hi Maneta, thanks for the review! We're thrilled to hear your service is working out so well.
Service good signal i like the communication
Hi Cherylelyn, thank you! Your positive feedback keeps us motivated to deliver the best service.
I think nothing but great things about this fine company. Thanks it’s been nice.
Hi there, thank you so much for the kind words! We truly appreciate you taking the time to share your experience, and we are glad to hear you've enjoyed our service. Thank you for being a part of the Gen Mobile family!
Good customer care and support
Hi Theodis, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
It's a 4G phone that was inherently slow and after just a couple months the phone freezes or goes into different apps randomly without touch. I now can only make occasionally calls without the phone freezing.
Hello Nikkia, we truly empathize with the difficulties you're experiencing with our services. It's important to us that we support you in resolving this situation. Please don't hesitate to reach out to us by calling 1-833-528-1380 or chatting with us through genmobile.com. We are here for you.
I have had to reset my cellphone about every two days since I have had it.
Hi Cassandra, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com
The service is an the phone is really bad hard to scroll
Hi Betty, thank you for sharing your feedback. I understand your experience hasn't been ideal, and we want to help. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Dial 611 from your device, so we can troubleshoot your current connection and discuss your device options.
I really don't have anything to say I got my phone number back finally from the other company I was with the only thing I can say good about y'all is that y'all answer your phone and y'all sent out phones for new services 😊
Hi Tiffany, thanks for sharing your thoughts. We are glad to hear that your number transfer is sorted out and that you received your new phone quickly. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Phone sucks a whole ass and the battery runs out way too fast
Hi Alonso, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Hi Cynthia, we’re sorry you’re experiencing this issue. Since your phone isn't turning on, could you please email our care team at [email protected]? Our standard warranty covers defects for the first 30 days, we want to look into your specific situation and discuss what options are available to help. If you have access to another device, you can also chat with us live at genmobile.com.
I do not get unlimited talk and text so i run out of service after bout 14 days
Hi Patti, thank you for your review, and I'm sorry for the frustration with your service running out. The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month. If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
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