Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
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Is Gen Mobile legit?
Gen Mobile (genmobile.com) has a 3.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 29% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-09-05.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently find the initial online setup process straightforward and deeply appreciate the helpful guidance provided when getting started with their new plan. Many people mention that the network connection works reliably for everyday phone calls, smooth texting, and general daily communication.
Some reviewers were not happy with the poor quality of the devices, noting that phones frequently freeze up, run very slow, or feature batteries that die extremely quickly. Customers also mentioned experiencing frustrating communication challenges when attempting to receive timely assistance or secure necessary replacements from customer service representatives.
Auto-generated from all reviews of this business. For reference only.
Like the service would have loved a better phone that I can actually see better but all in all it works good
Reply from Gen Mobile2026-05-21
Hi Jennifer,
We are so happy to hear that you are enjoying our services. If you'd like to upgrade your device, we offer low cost upgrades for your needs. If you already have a device you'd like to use with us, you can bring it over to Gen Mobile with one of our SIM cards! Call our Customer Care team by dialing 611 on your Gen Mobile device or 1-833-528-1380 from any other device to see your options. We will be happy to explore other device options with you!
Hi Ritchie, The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month.
If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
Hi Michelle,
Thank you for your feedback! We hope to continue to provide the experience you deserve! Call us if you need any assistance with your service at 1-833-528-1380 or dial 611 from your Gen Mobile device. We are here to help!
Love the service just wish my phone was bigger my eyes are bad but other then that service is good
Reply from Gen Mobile2026-05-21
Hi Kendra, thank you for sharing your feedback with us. If the current screen size isn't working for you, we do offer low-cost upgrade options. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). You can also bring your own compatible device to our service. Please call us at 611 from your Gen Mobile phone, so we can help you find a better fit.
Great !!!! Customer strive is good..awaits there if I need them...
Reply from Gen Mobile2026-05-21
Hi Dolores, Thank you so much for your thoughtful review. We’re truly happy to hear that you’re having a positive experience with Gen Mobile. If you ever have any questions or feedback, please don’t hesitate to reach out. We’re always here for you!
Hi Jon, I truly empathize with the difficulties you’re facing with your network and phone. It’s understandable to feel frustrated in this situation. Gen Mobile partners with one of America's largest 5G networks to provide you with premium service at an affordable price, but I know that speeds can vary based on your location and device. Please don’t hesitate to reach out by calling 611 from your phone or chatting with us on our webpage. We’re here to help you and review your coverage area together.
My phone won't come on and when it does the connection is very choppy and don't know when or IF the phone will work that day....
Reply from Gen Mobile2026-05-21
Hi Elizabeth,
We're sorry you are having issues with our device. Please contact our Customer Care team at 1-833-528-1380 if you need immediate assistance or chat with an agent by going to our website at https://www.genmobile.com/contact. An agent will be more than happy to look into low cost device options with you. You can also bring a device you already own to use with your Gen Mobile SIM card. Our agents will be available to assist you when you call!
My phone is slow, and internet won’t stay connected.
Reply from Gen Mobile2026-05-21
Hi James, we’re sorry you’re experiencing this issue. This can sometimes happen if there are too many apps running in the background, the phone’s storage is nearly full, or it needs a software update.
A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
I could use a phone. That’s a bit better. How is it that my little Niece that’s younger than he got a better phone. My impression was, I was supposed to get a specific one. Wasn’t one I got
Reply from Gen Mobile2026-05-21
Hi there!
We're sorry to hear that the device you received was not the one promised. Please call our Customer Care team by dialing 611 so we can assist you with any device questions. To speed things up, we recommend having your 4-digit PIN ready when calling. Our agents will be waiting for your call to explore device options with you.
Very well set up and timely delivery of phone so far good service
Reply from Gen Mobile2026-05-22
Hi Scott, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
While setting up the service, I was able to be walked through it easily.
Phone was shipped in a timely manner and was able to be used right away per requested.
Very please!!
Reply from Gen Mobile2026-05-21
Hi Ashley, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
It was conveniently getting me away from safelink but now im supposedly at 0.0 of 15 gb of data but it also says I've used 4.2 gb of data ive barely been able.ro connect amd do this survey
Reply from Gen Mobile2026-05-20
Hi Amber, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com
Hi Mr. Frazier, I truly empathize with the frustration you're feeling regarding this issue. Please know that a member of our team will be reaching out to you shortly to take a closer look and explore how we can assist you. If you require immediate help, don’t hesitate to contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Hi Joshua, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
If I don’t have WiFi I can’t use it get any my messages or send them
Reply from Gen Mobile2026-05-11
Hi Stephanie, I understand how frustrating it is to have trouble with your messaging when you aren't on Wi-Fi. We want to check to see if your cellular data is working correctly. Please visit genmobile.com to chat with us or call us at (833) 528-1380, so we can look into your account and help resolve this for you.
Had no problems with service. Could use upgrade on cell phone but other than that. No problems
Reply from Gen Mobile2026-05-04
Hi Rayetta,
Thank you for your review and feedback! We are happy to hear that you are enjoying our service. If you'd like to upgrade your device we offer low-cost devices for you to purchase. If you prefer, you also have the option to Bring Your Own Device (BYOD). Give us a call by dialing 611 on your Gen Mobile device and an agent will be available to discuss your options.
I have never received your phone. I had usps investigate and they concluded it was never shipped..still waiting for 3 months now
Reply from Gen Mobile2026-05-01
Hi Gloria,
We’re sorry your order hasn’t arrived yet. This is not the experience we want you to have. One of our team members will look into this issue for you. If you need immediate assistance, please give us a call at 833-528-1380 or chat with us at genmobile.com, so we can review your order and assist.
