I was applying for a free government…
I was applying for a free government phone from this company. Was approved just needed approval from the national verifier for the proof documents that were sent via gmail. So as I'm speaking to the rep about one issue and started to speak about another issue with application changes his attitude and his voice shifted. Then out of the blue I'm being questioned about having service with their partner company. Needless to say my issue did not get taken care of in the way it should have and was treated not like a customer should be treated the representative then said I'm sorry but you can't get a free phone with our company I have never had a phone with tag mobile before first time they've sent me just a SIM card but never a free phone and the phone I currently have is running out of 4G 4G service has no memory on the phone I'm grateful I have it but still I was trying to upgrade a phone and they wouldn't even let me do that. I'm going to tell all my friends and family that technical does not honor their rules and regulations on their terms and conditions nowhere on the terms of conditions nor on the rules and regulations on their website do they say that you can never get a phone from them again getting a SIM card and getting it physical phone or two different things so I'm going to tell everybody not to go with tag mobile nor airtalk wireless because they are misleading the people that need phones for the everyday life that is why I am only giving them one star. And to close out I think that you should retrain all of your customer service reps to be honest with the customers and not leave customers on that they will be able to get something when they're not going to be able to get it bad customer service. I have never been disrespected like I was talking to this customer service representative and I've worked in customer service since I was 16 not only as entry level but as a manager assistant manager and night audit at a hotel.