Textbook bait-and-switch — avoid at all costs!
Absolute nightmare of an experience. They hook you in by advertising a free phone, only for that device to magically vanish once you sign up, leaving you with a random SIM card instead. When you try to cancel or get answers, you are trapped in endless, useless automated chat loops where agents brush you off and lie about closing your account. To top it all off, they tried claiming I had already received a free phone from another provider in the past—which is completely false. Shady marketing, zero real customer support, and a total waste of time. I've already cancelled everything and filed an official FCC complaint. Save yourself the headache and stay far away from TAG Mobile.