Incredibly poor customer service
I order a £300 backpack from peak design over a month ago. After 1 week, no backpack, so I contacted support - and they told me it had been delivered to my address in Singapore. I don't live in Singapore. I live in the UK. The invoice from PeakDesign shows that I do infact live in the UK. So I keep emailing them, and they provide no resolution, and at times ignore my emails unless I follow up several times. So, as a result of this, I had to open a chargeback with my bank - and after this, they got angry at me and told me they can't help me because I opened a chargeback! Guys, if you actually helped me in the first place, I wouldn't have needed to open a chargeback. You'd expect from such an expensive and premium brand they'd actually care about their customers, but no. I love Peak Design's products but my god - this purchasing experience was so poor I think it's put me off ever dealing with this company again.