Still waiting for my refund
Unfortunately I am unable to give this company a zero star rating. I am still chasing a refund dating back to early January 2026 for a jacket I bought as a Christmas present for my wife. I actually bought 2 jackets, kept 1 of them and returned the other because my wife was not keen on it. I contacted Futario, and explained the reason as to why I was returning the jacket. They said it was ok as long as the jacket was returned in its original packaging with the original lables/tags attached and there was no sign of wear and tear which there wasn't as my wife had only tried the jacket it on and it was within the time frame for returning items, so I met all their criteria for returns. They gave me their postal address and said as soon as they received it I would receive a full refund, but that was 3 months ago and still no refund. I have had the odd communication back from them asking me to keep the jacket which they now have along with my money and they would send me a free gift, but I stressed back that I was not interested and to refund my money and that is the last I have heard from them which was last month. Please be very aware of this company and do not deal with or buy anything from them as they are cheats who take your money and then hide away from you. I am still trying my level best to get my money back because what they have done and continue to do is morally and ethically wrong taking money off hard working people.