I sent a recharge of 30$ but never received
I made a transaction supposedly to go to Touch Lebanon. I didn't know the recipient's number was subscribed to a package called "Star," which means a regular "Magic" top-up wouldn't apply. So basically, the top-up didn't go through, and I almost paid $30 for a top-up worth $22 (and I'm fine with that price since I usually use this app to top up for my family back home). But their customer support team insists we received the top-up (even though we didn't). And the absurd action that shows the quality of their support: they gave me a number, 7612703799, and told me to contact the mobile operator. While in Lebanon there's nothing like this as a recharge reference, that's a transaction ID shared by their suppliee DT One (mobilerecharge.com is not connected directly with the mobile operators in Lebanon).