3 months late and no refund
If there were an option to give 0 stars, I would have given that. This company is the absolute worst. I ordered a backdrop a few weeks before my event and paid for expedited shipping. At some point the package got stuck in customs, and no one could give me any information as to why or what I could do. Finally, months later, I got a bill from UPS for extra shipping fees. I paid them, and several weeks later -- at this point months after the event -- I received the backdrop. Along the way, the company could give me no information, but assured me that I would get at least some amount of refund once the package arrived. A month later and still no response or refund.