Worst customer service
We bought our safe 4 years ago. About 2 months ago, the handle broke and a part inside fell to the bottom of the door. We talked Cannon multiple times only to never speak to anyone. I filed 2 complaints/claims online with them, only to never hear anything. When we did get to speak with someone, they had closed our claim, because of a reply from a message last year on my Dad's safe. Not this year 2026, but 2025. We fi ally got it thru it was a different safe and he said he would relay it up the chain and we have not heard anything, even with pictures and video. So needless to say, we finally got into our safe after drilling it ourselves, still without any word from Cannon customer service. We will never purchase another safe from this company after the non-existant support.