Toni's Chat Help!
Toni was able to resolve my issue on line after ihad NO success with two phone calls to both of your support phone lines! Toni is a great asset to your company!
About Cannon Safe
Data updated- Website
- cannonsafe.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 0% (0/14)
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About this business
Cannon Safe is the industry leader in safe manufacturing. For over 50 years, Cannon Safe has dedicated itself to people. We are committed to growing our employees to their highest potential in order to manufacture the best products, worthy of protecting your valuable. Whether you are looking for traditional home safes, home office safes, or gun safes, Cannon has you covered.
Written by the business, not verified by us.Is Cannon Safe legit?
Cannon Safe (cannonsafe.com) has a 4.4 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great overall experience with this company. Customers frequently praise the helpful staff for their patience and clear guidance during troubleshooting. Many people warmly appreciate the quick and effective support received when connecting through phone calls or online chat. Some reviewers were not happy with customer communication, noting that support emails often went unanswered for weeks or months. A few other people also felt that certain product parts were defective, experiencing issues like peeling paint or broken mechanisms without receiving adequate warranty help. These consumers also mentioned struggling to reach someone by phone when urgent help was required.
Auto-generated from all reviews of this business. For reference only.What people say
Fast and Efficient help got my safe…
Fast and Efficient help got my safe working quickly
Jose walked me through the numerous…
Jose walked me through the numerous issues with expert guidance along the way!
the guy we worked with was great
the guy we worked with was great, very helpful.
Top Notch Customer Service
Toni Rodarte was extremely helpful, understanding and explained everything so I could understand. Back story: I was changing the battery in our Cannon safe, and the 9-volt battery connector broke. I thought I could just replace the connector, unfortunately it was a bit more complicated - I need to replace the keypad. Toni asked for pictures, proof of purchase and serial/model numbers. I was not able to provide the numbers since I am at work but will email as soon as I get home. I was pretty upset with the situation, but Toni made me feel like this was something small and easy to fix. I am hopeful that will be the case when the new keypad arrives.
The electronic lock WILL fail
The electronic lock WILL fail. And they will NOT call you back. COSTCO needs to drop them
THE TECH T.R
THE TECH T.R. was extremely helpful and solved my problem quickly and efficiently
Toni was great!
Toni was great! Had answers that made me feel better about my concerns.
If I could leave zero stars
If I could leave zero stars, I would. I highly recommend staying away from any Cannon products. I purchased a Cannon gun safe, thinking this would be a good way to secure my belongings and valuables, unfortunately, due to the cheap components and a lack of customer service, I am locked out of my gun safe with no other option other than drilling the safe to get to my belongings. After contacting Cannon to resolve the issue, the only thing they can provide was a replacement keypad, which does no good as the safe is locked, and I need to open the safe to replace it, which requires it to be drilled making the safe, no longer usable. I highly suggest to stay away from their products to avoid the headaches I’ve been going through just trying to get my belongings.
Great Customer Service
Mr. Rodarte was very patient and helpful and quickly resolved my issue with the safe.
Waiting months for parts that I have…
Waiting months for parts that I have already paid for. Sent emails, phone calls, still cannot get my replacement parts. Very frustrating and no support to resolve.
Faulty welds.
In attempting to open the safe where the bolts were slightly jammed up due to insufficient space between the door and the first tow of rifles, my 64 year old, wheelchair-bound self managed to apply enough torque on the opening mechanism, to sheer off a weld, making the hand wheel free-spin, with the bolts still in the locked position. Now it’s a large paperweight, with about 40 inaccessible weapons in it. Yes, they have a lifetime warranty, but it’s useless if they never respond to emails or answer the phone. As an alternative, may I suggest placing the guns between your bed’s box spring and mattress? At least there, you could access them. I would have rated them a zero, but that’s not an available option.
Quick, accurate, courteous, convenient
Toni needs a raise
Toni needs a raise; he or she was great.
Quality -5, customer service -100
I have a large gun safe, with a supposedly lifetime warranty. I cannot verify if the warranty is truly lifetime, because I cannot get anybody from Cannon to respond. Out of the 24 times I’ve called, only 3 times has someone picked up, (at which point, they immediately hung up without a word. without a word. I’m my opinion, this has all the earmarks of a dying company. Absolutely no response to my repair request forms submitted. A weld between the operating spindle and the door latching internals broke while attempting to open the door, leaving me locked out. A locksmith managed to get me access on a one time basis, but no permanent solution. The paint on the door began peeling within 3 months of me bringing the safe home. Poor product design/construction and an unwillingness to stand by their product does not fill me with confidence.
Safe won't open
Safe won't open. Mechanism inside has been temperamental since I have own it and now it won't open. I contacted customer service and they were about a useful as the safe mechanism. They wouldn't help me unless I paid... which BTW their warranty is supposedly lifetime. It's as garbage as their customer service is. Go with a different company and avoid these clowns like the plague.
Great service!
Toni Rodarte was my representative. She did a wonderful job helping me order the parts i need. The chat app feature works great.
Bought an older mdl safe at estate…
Bought an older mdl safe at estate auction, no manual or information, only a working combo. Emailed for assistance, "ticket closed" reply w/o add'l info. Contacted chat support, Toni Rodarte responded, & ably informed me of all needed info, as well as a downloadable manual for the "antique" (2010) safe.
Toni was great
Toni was great, patient and super helpful
Do not buy a safe from Cannon !!!
Do not buy a safe from Cannon !!!! The brand new safe would not lock. After sending them video confirmation of my problem, they sent me a new lock mechanism, but that new lock mechanism would not lock either so they were supposed to give me permission to grind it down myself so that it would lock, but they would not tell me whether or not it would mess up my warranty …. Said they would get back to me after they asked their management…. I’ve emailed them several times with no response…still waiting on confirmation after weeks of crickets in my inbox..
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