About Cannon Safe
Data updated- Website
- cannonsafe.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 0% (0/14)
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About this business
Cannon Safe is the industry leader in safe manufacturing. For over 50 years, Cannon Safe has dedicated itself to people. We are committed to growing our employees to their highest potential in order to manufacture the best products, worthy of protecting your valuable. Whether you are looking for traditional home safes, home office safes, or gun safes, Cannon has you covered.
Written by the business, not verified by us.Is Cannon Safe legit?
Cannon Safe (cannonsafe.com) has a 4.4 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great overall experience with this company. Customers frequently praise the helpful staff for their patience and clear guidance during troubleshooting. Many people warmly appreciate the quick and effective support received when connecting through phone calls or online chat. Some reviewers were not happy with customer communication, noting that support emails often went unanswered for weeks or months. A few other people also felt that certain product parts were defective, experiencing issues like peeling paint or broken mechanisms without receiving adequate warranty help. These consumers also mentioned struggling to reach someone by phone when urgent help was required.
Auto-generated from all reviews of this business. For reference only.What people say
Lost a key to my cabinet
Lost a key to my cabinet, T. at Cannon helped me get a new one fairly quick. Note that live chat during business hours was responded to immediately, online contact form was not.
Great and fast customer service!
Assistance with keypad
A little tough getting video to go through chat other than that great experience.
Tech support excellence
The tech support guy Toni Rodarte was very professional and extremely helpful. My problem was resolved in good time.
The worst company I have had business…
The worst company I have had business dealings with. There customer service representatives constantly lied about what was going on with my claim. After approximately one month they informed me they could do nothing. The problem was the safe was not working due to a damaged door handle most likely from shipping. So as a result I will never do business with Cannon safe company or recommend them.
Robert was great
Robert was great. He knew his products and sent over a manual very quickly
Purchased a safe and while trying to…
Purchased a safe and while trying to change the key pad code locked my keys inside safe .. contacted them and resolved my issue real quick . Great customer service couldn’t ask for better .
Much Appreciated
I talked to Robert with Cannon Safe and he was able to help me with getting a part that was needed for my dads safe.He was very helpful and much appreciated.
Chat is Great
I need a key replacement and was having trouble with the online form. I tried calling but was put on hold. When I used the Chat, the world opened up. It was very quick, painless and friendly. I am pretty sure it was not a chatbot, but a real human.
I had an issue with multiple code…
I had an issue with multiple code attempts before safe would open. I was speaking with Toni through the online chat option and was able to quickly diagnose the problem. Problem resolved in no time.
The Chat team was awesome
The Chat team was awesome. It took a while to get an initial response on my ticket but everyone was very helpful and really made my issue easy to deal with!! Thanks Team!
Pretty good
Was provided instructions to troubleshoot my issue and get the safe unlocked. One negative is that they don't ship to Canada expecting me to have an address in the US.
Positive Customer Service
To start, the intial contacts,two times, with customer service were dismal, in technical, and completing what was a request for parts. Though waiting for some weeks for a response that never happened. Today this changed as the service performed was impecable recieved from agent Alfredo Pichardo, explicit, concise, friendly, patient, informative in presentation...in other words an asset to Canon. Had this postive response not happened I'd sold off this product as a loss.
Warranty not worth the paper it's written on
After sending videos and what the problem is with my safe, they are telling me it's not under warranty. They said that it only has 1 year warranty. The keypad works and the battery is fine (always an excuse). Regardless, the internal rod that slides the locks in and out is disconnected. It would be an easy fix if I could get it open and reconnect the nut that holds the component together. A friend of mine had the same issue with his Cannon.. He fixed it before it came disconnected. If you have one of these safes, I'd open that front door and make sure that you put some lock tight on that nut that hold it together, or you'll get no help from Cannon. I'm done with this company. Their warranty is not worth the paper it's written on.
Super fast response time
I sent an email and within 24 hours got my initial response. That email was requested additional information and within minutes of me sending the information my inquiry was answered and problem was completely resolved. I couldn’t ask for a better or smoother experience!
Live Chat was fast & easy
I’ve been having some trouble with the keypad on my safe. I called into the customer service line and worked with them for about 30-45 min and got no positive results (that was 2-3 months ago). Decided to give them a call today and was put in the queue for a call back. I began to run out of the free time I had so I decided to to live chat. All I can say was that it was quick, easy, and my problem was solved. All within a matter of 10 min.
Toni was helpful in giving me…
Toni was helpful in giving me information to get replacement keys for my safe.
Quick, easy, and painless
Didn't check safe when purchased and was missing key and handle. Contacted customer support and had Toni Rodarte. Quick and easy communication in what was needed to ship me what was missing. Thank you!
Very substandard customer service
I bought a 48 gun Cannon at Tractor Supply 8 years ago or so. It worked fine until recently when the electronic keypad began to beep uncontrollably. I got online and used the troubleshooting method from you tube and managed to get in. A new battery didn't fix the problem so I had to buy a new keypad since the old one was out of warranty.No real issues there except that is very difficult to get anyone to respond. I began to wonder if I would ever hear from Cannon. This problem took in excess of 3 weeks to fix and in my opinion should have taken 3 days. I must say that the locking system appears to be very poorly built and I am not surprised that there are so many complaints against it. Probably no more Cannons for me.
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