Cannon Safe is the industry leader in safe manufacturing. For over 50 years, Cannon Safe has dedicated itself to people. We are committed to growing our employees to their highest potential in order to manufacture the best products, worthy of protecting your valuable. Whether you are looking for traditional home safes, home office safes, or gun safes, Cannon has you covered.
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Is Cannon Safe legit?
Cannon Safe (cannonsafe.com) has a 4.4 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great overall experience with this company. Customers frequently praise the helpful staff for their patience and clear guidance during troubleshooting. Many people warmly appreciate the quick and effective support received when connecting through phone calls or online chat.
Some reviewers were not happy with customer communication, noting that support emails often went unanswered for weeks or months. A few other people also felt that certain product parts were defective, experiencing issues like peeling paint or broken mechanisms without receiving adequate warranty help. These consumers also mentioned struggling to reach someone by phone when urgent help was required.
Auto-generated from all reviews of this business. For reference only.
Jesse was awesome! I was experiencing a user induced error and he solved it within 2 minutes. My experience with the customer support team at cannon was a positive one, I read many only reviews saying otherwise. I had planned on holding on the phone line because i thought that they would never call back. I held on the line for about 15 minutes and then my wife needed help with something so I selected the call back option, it wasn't quite 10 minutes and Jesse called. Everything about the call was professional, even though it was a stupid error on my part and I was overthinking the situation. Hands down 5 out of 5 stars for customer support.
i called and spoke with Gabe Cordova, he was very polite and knowledgeable, he explained what needed to be done on my part and was very helpfull. i look forward to working with him to get my problem resolved.
Great customer service. My safe is great! Being a engineer I think small changes to your parts could make a huge difference. my part that broke; if the pins had a complete weld would be much stronger. I don't know if it is done manually or by a robot,but a easy fix to make a much more durable part.
Parts were missing from a new safe I purchased. Although it’s been several months since the purchase, the parts are on their way now. I did miss their original email back to me so that could account for some of the wait time. Cannon’s representative’s emails have been cordial, informative and to the point. I’m very satisfied with Cannons customer service team!
Had an excellent experience with Toni. Helped me through any questions or problems that came up with the process of getting my part ordered and shipped. Thank you!
Overall it was good just the time it took to get the parts. Information given and pictures should have been enough to speed up the process but it drug out. It took almost three months, thank goodness it wasn’t an emergency and it was just a safe.
Excellent customer service. The company sent me a replacement lock within 24 hours under warranty. Jose was very helpful and made the process quick and easy. Thank you — I really appreciate it.
My safe's code scrambled, basically it changed without me changing it. I called customer service, terrible... I ususally don't review bad, but wow, this service was terrible. First I called, the agent was rude, also talking smack on the background as if he was watching a game or something... after all that waiting, he told me a solution...a Locksmith to drill. My safe came with a Lifetime warranty when I bought it, yup didn't work, I was told they don't have the part for the safe because they stop doind them not long ago. Don't call customer service, I called a Loclsmith that only do Safe, and they gave me more information then the actual people that are getting paid as "customer sevirce".
We bought our safe 4 years ago. About 2 months ago, the handle broke and a part inside fell to the bottom of the door.
We talked Cannon multiple times only to never speak to anyone.
I filed 2 complaints/claims online with them, only to never hear anything.
When we did get to speak with someone, they had closed our claim, because of a reply from a message last year on my Dad's safe. Not this year 2026, but 2025.
We fi ally got it thru it was a different safe and he said he would relay it up the chain and we have not heard anything, even with pictures and video.
So needless to say, we finally got into our safe after drilling it ourselves, still without any word from Cannon customer service.
We will never purchase another safe from this company after the non-existant support.
Toni was very helpful in assisting me to get a replacement key for my husband's old safe. She was knowledgeable and quick to resolve my issue. Thanks Toni!
Toni Rodarte was really a Great Help with Registering my Stack-On Gun Safe today. He explained things to me very well so that I understood what I needed to do to get this done. He went above and beyond the call of duty for me today. I hope you have more Customer Service Representatives like him.
I chatted with Toni Rodarte who was very helpful in resolving my issue with getting a replacement key for my safe, even to the point of sending me a how-to YouTube video!
Been trying to buy a replacement keypad for my 84 gun widebody gun safe for several months, these jackasses are zero help, I don't even understand!!! I have two 84 gun widebody safes and the customer service is non-existent. WTF? It ain't like I'm trying to scam a free keypad, I've made it clear that I broke it and I want to purchase a new one but they will not help me. .... Do not buy a cannon safe, their customer service sucks, safes are top notch but customer service is non-existent. Billy Pinkston at 941-962-5507 if anyone has questions.
happy to get new lock, but not with the timing.
took 2 months
I could have drilled safe and saved $ 750.00 if you would have just given me the measurements of where to drill.
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