Cannon Safe is the industry leader in safe manufacturing. For over 50 years, Cannon Safe has dedicated itself to people. We are committed to growing our employees to their highest potential in order to manufacture the best products, worthy of protecting your valuable. Whether you are looking for traditional home safes, home office safes, or gun safes, Cannon has you covered.
Written by the business, not verified by us.Cannon Safe (cannonsafe.com) has a 4.4 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers had a great overall experience with this company. Customers frequently praise the helpful staff for their patience and clear guidance during troubleshooting. Many people warmly appreciate the quick and effective support received when connecting through phone calls or online chat. Some reviewers were not happy with customer communication, noting that support emails often went unanswered for weeks or months. A few other people also felt that certain product parts were defective, experiencing issues like peeling paint or broken mechanisms without receiving adequate warranty help. These consumers also mentioned struggling to reach someone by phone when urgent help was required.
Auto-generated from all reviews of this business. For reference only.Began the process to purchase a replacement key for my safe in December. I finally received the key March 3rd. I am still waiting on a response to my email sent two weeks ago asking if a tracking number would be provided.
Attentive agent , Got my issue solved in 10 mins Thanks again
Toni was really helpful in getting me some parts for my cabinet.
Toni was helpful getting my new lock and keypad ordered. Didn't rush me during the chat we were having. Only thing I was not happy about is she said it would take a few weeks to arrive. I thought that was a long time to wait given what the lock is protecting.
i used the online chat option, a qualified rep responded within 2 minutes and was able to successfully help me troubleshoot and fix the issue i was having. awesome!
Toni R was extremely helpful!!!!!
The supplied QR code would not let me register my product. Used the chat feature and with the help of Toni she got it registered and sent me the owners manual via email. Great customer service.
Contacted Cannon Customer Service because my replacement lock keyboard would not unlock the safe. Jesse Devora assisted me in trouble shooting the problem. For some reason the new lock had drained the battery so that it would beep but not unlock. We tried a new battery and it worked properly. Very courteous and patient as I searched for a new battery. Very pleased !!
Quick and precise response by Toni R to my requests for key replacement via chat. She answered all my questions professionally and quickly. Excellent customer service
Representative was very polite, respectful and knowledgeable! Had my issue resolved in a matter of minutes! He went the extra mile and emailed additional directions. Also gave me contact information if I had any further issues. Very very pleased with the customer service!!!
Chatted with agent about my Cannon Safe's Electronic Lock taking way too many tries to open. Set me up with a replacement lock and only charged me for shipping 15.95 service was fast and easy!
Toni did a great job of taking care of me
Had a keypad issue with my safe. Gabe from customer service was very helpful with helping me order a new one
Very quick to help and get to the bottom of it. Thank you!
I used the chat mode available and the CSR was extremely helpful. I have been experiencing issues with my digital keypad… I was never provided with the troubleshooting steps to attempt to resolve it and so far, my safe appears to be functioning normally. But, this is how the safe has been functioning… it will open/close with no issues for several months, then won’t open. The CSR provided an email to use should the safe start malfunctioning again… THANKS TONI!
Toni Rodarte was able to help me with my combination change and forwarded the user manual as well. She was very polite and very very patient!!
Cabe was very helpful as well as knowledgeable. He answered all my questions, explained where to locate my key number and never made me feel rushed. In my opinion, his customer service was exceptional.
The experience was excellent, took a while to get through, lay your phone on lap about 10 minutes, but the lady took my info, it was about keypad eating battery's, got new one ordered 31 dollers, I was to lazy look for receipt.
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