Cannon Safe is the industry leader in safe manufacturing. For over 50 years, Cannon Safe has dedicated itself to people. We are committed to growing our employees to their highest potential in order to manufacture the best products, worthy of protecting your valuable. Whether you are looking for traditional home safes, home office safes, or gun safes, Cannon has you covered.
Written by the business, not verified by us.Cannon Safe (cannonsafe.com) has a 4.4 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers had a great overall experience with this company. Customers frequently praise the helpful staff for their patience and clear guidance during troubleshooting. Many people warmly appreciate the quick and effective support received when connecting through phone calls or online chat. Some reviewers were not happy with customer communication, noting that support emails often went unanswered for weeks or months. A few other people also felt that certain product parts were defective, experiencing issues like peeling paint or broken mechanisms without receiving adequate warranty help. These consumers also mentioned struggling to reach someone by phone when urgent help was required.
Auto-generated from all reviews of this business. For reference only.My experience started strong but then was not receiving response to my e mails and opened other tickets to try to get response. I eventually found where I could reach a live person with chat. After this things went good. Three stars for strong finish but could have been five with better communication.
Toni was very helpful in processing my request to purchase replacement keys. Thank you.
I purchased my Cannon Patriot approximately 10 years ago, it arrived with a seal unattached. I overlooked this I lived overseas at the time and didn't have the time to pursue the issue. Fast forward last year I needed some paperwork stored there and asked my grand daughter to retrieve it. The combination no longer worked, upon arrival to my home I tried new batteries to no avail. I contacted Cannon and after several failed attempts the tech determined that lock was dead and needed tp be replaced. I was informed that they needed. the serial number, original receipt, model number, video of the problem and that they would send a new lock. Well I had lost the receipt (my fault) and I could not access the model number that was on the inside top right side of the locked door. I was informed that without the original receipt that I would have to pay for the lock ok, I dropped the ball there but the locked could not be ordered without the model number, even with a new lock I'd have to pay to have the safe drilled lock installed and re welded (the cost of a new safe). I will never again buy anything with the Cannon name attached
Toni was truly amazing and went way above and beyond to help me, Toni deserves a Ten star rating, I cannot express enough how grateful I am for all the time and effort Toni put forth and treated me with total respect
Wonderful, personality great help, and very knowledgeable employee!
Toni was very helpful with customer service. Thank you
I had a lock malfunction on my 20+ year old Cannon gun safe. The fix is a new keypad. I was able to get the needed support for parts, etc via a chat session on the Cannon Safe website. I also was able to get the lock unlocked through a series of steps provided via the chat session, and thereby not having to drill or get a locksmith. Very satisfied with this company.
Step by step. Patient & clear communication
The Customer Service text chat is super responsive. Toni has been extremely helpful. Much appreciated!
Informative, quick response, satisfied - hopefully we get the replacement key pad soon and have our Safe back where we can open and close using the key pad
Toni was very understanding an knew his products
I had installed my new replacement key pad successfully but was lost in lockout mode. Toni Rodarte saved the day. Toni was incredibly patient and solved my issue.
Toni was great! I was understood and responded to immediately, with information that was helpful precise and important to my situation and request. I now have steps /an action plan to move forward to get 100% resolved. I received and email that I will following up asap! Thank you again for such great service!
Toni Rodante was very helpful to answer my questions and help with product registration.
Toni Rodarte was excellent. Very knowledgeable, good troubleshooting skills, and problem was resolved quickly.
I was called back as I requested. I was told where to find my serial number, I sent the requested photos and today I completed the payment.
Gabe was very through in explaining what I had to do the get my issue resolved.
Toni Rodarte understood the problem I was having with my safe. He gave very clear instructions to resolve the problem. Following his instructions, the problem was resolved quickly and easily. I am very grateful to Toni because I absolutely needed to retrieve something from my safe today. Thank you again Toni.
After missplacing one of 2 keys to my Stack on safe which I use for Hunter Education classroom aids, I thought I should order a second key. I got on line and then some how entered into a "Chat" with Toni Rodarte. She was VERY helpful in letting me know what I must do to get replacement keys. Thanks so very much! TAW, Kansas
I had a great experience working with Gave Cordova at Cannon Security Products. He was incredibly fast, very knowledgeable, and a pleasure to deal with throughout the entire process. He took the time to answer all my questions clearly and made everything simple and efficient. It’s not often you come across someone so professional and easy to work with. Very happy with the service—highly recommend!
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