Warranty not worth the paper it's written on
After sending videos and what the problem is with my safe, they are telling me it's not under warranty. They said that it only has 1 year warranty. The keypad works and the battery is fine (always an excuse). Regardless, the internal rod that slides the locks in and out is disconnected. It would be an easy fix if I could get it open and reconnect the nut that holds the component together. A friend of mine had the same issue with his Cannon.. He fixed it before it came disconnected. If you have one of these safes, I'd open that front door and make sure that you put some lock tight on that nut that hold it together, or you'll get no help from Cannon. I'm done with this company. Their warranty is not worth the paper it's written on.