The entire experience was awful
The entire experience was awful. It took a lot longer than they said it would and the team consisted of one man. Customer service has been of no help. The quality of the flooring and the quality of the work is so bad and when I contacted customer service to resolve was told I would have to pay to have it fixed. Would not recommend this co. You do not stand behind your product. It has been less than six months since we had our install and we had someone come out and look at it. They said a lot of it neeeds to be ripped up and redone and you want me to pay for that. That is ridiculous. If you stood behind your product and your sale pitch you would have fixed the problem without hesitation and been apologetic I don’t appreciate being called a liar and it has not been that long. Also if you backed your product you would resolve the issue. Nothing I did caused the issues that we had with our flooring I could see if we caused the issue we would have to pay to fix/replace it but that is not the case. Which stands you do not back your product. So what you are saying is g the floor will last less than a year and that’s ok with the co?