DO NOT BUY
DO NOT BUY I purchased a Graham Bed from Interior Define specifically because it was listed as IN STOCK with 1-3 week shipping. My wife is pregnant and we had just moved. We needed a bed quickly and chose Interior Define over competitors based on that promise. What followed was the most frustrating consumer experience I have ever had. My pregnant wife has been sleeping on a TRAP MATTRESS for two weeks. Feb 7 - Placed my order. Item listed as in stock. Expected delivery within 1-3 weeks. Feb 19 - Over a week later, order status says "still in production." I reach out asking what's going on. Feb 20 - I follow up again. Get a canned response: "I have reached out to our internal team." No information. Feb 24 - Follow up a third time. Get the exact same copy-paste response. Word for word. Feb 25 - Ask for updates again. Told "our logistics team has reached out directly to the factory" and to expect an update by Monday. I ask for a phone call. Denied. They don't do phone support. Feb 26 - Told they have "limited information." Expect a "clearer update by Monday." Monday comes and goes. Feb 28 - Reach out yet again. Same non-answer: "still haven't received any update from our Logistics team." Mar 2 - Ask someone to call me. Denied again. My pregnant wife and I are sleeping on a mattress on the floor at this point. Mar 3 - Express my frustration. Get told to keep my communication "professional." Incredible. The company that has lied about stock availability and blown every promised timeline is lecturing me on tone. Mar 6 - Finally get something resembling an explanation: a "short-term operational matter with our vendor" is causing delays. Their plan? Follow up in another three days. Nearly three weeks of emails and this is the first time they even hint at what's wrong. Mar 9 - After my most detailed complaint yet, they refund the $299 shipping fee. A nice gesture, but still no delivery date, no tracking number, no concrete information of any kind. Mar 12 - Told it's "scheduled for Metropolitan pick up this week" and that Metropolitan will "reach out" to schedule delivery. No defined timeline. No delivery date. No tracking number. Just another vague promise that someone, at some point, might contact us. We are STILL waiting for our bed. It has now been over five weeks since we ordered an "in stock" item with 1-3 week shipping. Sooo... It took over three weeks of near-daily emails to get any semblance of transparency. Every response was a variation of "we're looking into it" or "we'll follow up in a few days." They refused phone support at every turn. They listed an item as in stock that clearly was not. My pregnant wife slept on the floor for weeks because we trusted their shipping estimate. And as of today, we still don't have our bed. If you're considering Interior Define: the prices look good and the furniture looks nice in photos. But if anything goes wrong, and based on other reviews, things go wrong often, you will be trapped in an endless loop of vague, copy-paste emails with a support team that cannot or will not give you a straight answer. Buy from a company that actually has inventory and accountability.