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Claire

United States

1 Reviews
2 Reads
1 Useful

1 review

Trust & Will

Do NOT use Trust & Will.

Do NOT use Trust & Will if you actually care about where your money goes when you die. I paid $199 for a Will and discovered a serious flaw: if someone you leave money to dies before you, Trust & Will automatically decides it goes to their heirs — their children, their spouse, their family — people you may have never met and never intended to receive a penny of your money. You have absolutely no say in it. You don't get to decide. The document decides for you. When I asked to fix it? Can't be done. The documents are locked and cannot be customized. I even offered to remove the one sentence causing the problem myself — they told me that would make the entire Will legally invalid. One sentence they refuse to change makes the whole thing useless. I was reasonable about it — I didn't even ask for a full refund. I asked for a partial refund since the Will is completely unusable for my needs. Denied. Their advice? Go hire a real attorney. Gee, thanks — that's exactly what I was trying to avoid by paying YOU $199. The healthcare and power of attorney forms still work fine, which is the only reason this isn't a 1-star review. But the Will — the whole reason most people buy this — is a trap. You think you're in control of your estate. You're not. Save your money. Hire an actual attorney or find a platform that lets you make your own decisions about your own assets.

2026-03-13Helpful 1