Very Poor Online Inventory System
The process they have for updating the inventory on their online site is either poorly managed, slow to update, or just updated with a seemingly low-tech or old-tech process. I ordered a pair of shoes from them, it took them 9 days to send me an email saying that the particular model was out of stock. I tried a second time with a different pair, and the same thing happened. I called their customer service line to file a complaint and help them understand why people wouldn't want to go through that in case the same thing happens a third time. The best thing they offered me was free expedited shipping on my next order, but they couldn't tell me when the web dev team would finish updating the site inventory, because obviously I wouldn't want to go through that a third time. The best suggestion/help they could give me was to call the customer support number before placing an order instead of improving and correcting their own system. Get with the times. It is quite easy to make sure that a website updates inventory accurately and quickly to prevent this from happening and to prevent the customer from having to call a service line before placing an online order. Especially in 2026. We have the technology. I highly recommend purchasing shoes through a different middle-man company or the manufacturer itself instead of Road Runner Sports. I will never use Road Runner Sports again or recommend them to anyone. They have lost me for life.